DirecTV Phone Number

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Current Wait: 41 मि (22m avg)
Hours: Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST; best time to call: 2:15pm
Get to a live person fastest: नई सेवा ऑर्डर करने के लिए 2 दबाएं, ग्राहक सेवा के लिए 1 दबाएं, या वर्तमान पदोन्नति सुनने के लिए 3 दबाएं
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Reasons customers like you called recently

I need to lower my bill I’m only working part time and I can’t pay this much for my tv...
२ घंटे पहले
we have had no service for weeks. The message is ***-signal loss on Satellite In *. Pr...
२ घंटे पहले
Need to change my service, thanks
३ घंटे पहले
Remove protection plan
५ घंटे पहले
I need more time to pay my bill
एक दिन पहले
several of my Directv channels*show: "Effective *-**-** AT&T *Audience Network sunset i...
एक दिन पहले
I had direct TV in LA. Anout * yes ago put equipment in storage went ** wheeler driving...
२ दिन पहले
the number two on my remote quite working. I have another direct tv remote. How do I pr...
२ दिन पहले
All tv are not working nothing help
२ दिन पहले
I've changed internet providers and I have a message that I need to reconnect the inter...
२ दिन पहले
I lost my caller id on my screen why?
२ दिन पहले
Tv keep giving me a *** code
३ दिन पहले
I do not have a direct account, I have not had a direct tv. So you can quit billing me...
४ दिन पहले
I want to add another box and need to know how much it will increase my bill
४ दिन पहले
How do I get CBS All Access?
४ दिन पहले
See more recent reasons for callingHelp me with my issue
How to call DirecTV

Our Editor's Notes on DirecTV's Phone-Based Customer Care

DirecTV is a provider of satellite television services. Acquired by AT&T in 2015, DirecTV has over 20 million subscribers. Prospective and current customers have the option of setting up new accounts or managing their current services using DirecTV's telephone customer service.

Why Do Consumers Call DirecTV Customer Support?

Consumers call DirecTV customer service for a range of reasons, including:

  • Ordering new service
  • Changing or canceling service
  • Technical issues with current service
  • Billing issues

While many of these issues can be managed online, some customers prefer speaking with a live person. DirecTV understands this and offers extended hours for customer service calls every day of the week.

When is DirecTV Customer Service Available by Phone?

General customer service and new customer set-up are available every day from 8 am to 12 am eastern time. Technical support is available 24 hours a day, seven days a week. Telecommunication Relay Service (TRS) is also available. This information applies to residential accounts: Business accounts are set up and serviced by a different division.

How Do People Feel About DirecTV Phone Customer Service?

At one time DirecTV was well known for high levels of customer satisfaction and there are many reports online from DirecTV users who are happy with their overall service, as well as their experience with phone-based DirecTV customer service.

On the other hand, some feel that the quality has slipped since the AT&T merger. Some individuals have complained that DirecTV customer service does not provide consistent care to its customers.

Another complaint is that the DirecTV phone systems do not keep appropriate records of calls. Failure to keep detailed call logs can result in customers having to tell their "story" to multiple agents, which can be frustrating.

Media Reports

There have been some media reports about DirecTV offering pay-per-view and sports channel deals and then not honoring the deal, charging the customer instead. In one case, a customer was promised a free sports channel and was charged for it. After requesting cancelation of service, the customer was charged an early termination fee.

Another case involved a customer whose roof was damaged by DirecTV. DirecTV offered to pay for repairs but repeatedly ignored requests for compensation after the customer had hired the approved contractor and paid the repair bill herself. Telephone representatives were particularly inept at handling the case, promising to call back and failing to do so.

In these cases, DirecTV was eventually able to work things out with customers, though third parties had to get involved.

What Kind of Issues can DirecTV Customers Handle Over the Phone?

Many issues, including technical and equipment problems, can be managed via DirecTV's customer service call center. These issues include:

  • Setting up and changing service
  • Canceling service and arranging for equipment return
  • Billing issues
  • Reports of technical and equipment issues, such as poor reception or sound
  • Scheduling technician appointments

What Can't be Managed Over the Phone?

While many reception issues can be diagnosed and addressed remotely, others require repairs or equipment replacement. In such cases, a phone representative will help to arrange for a technician visit or a way to send back malfunctioning equipment.

Technical Support Phone Tips

DirecTV advises callers with technical support questions to call from a room where they can be in front of their television set with a receiver in hand. This makes it easier for the representative to work with the caller to determine and, hopefully, resolve any issues with reception and equipment.

General Support Tips

Like many companies, DirecTV can use caller ID to identify you when calling, provided that your phone number is associated with your account. In cases where you are calling from a phone that is not associated with your account, it can be helpful if you have a recent bill handy so that you can provide the representative with your account number.

What Can You Do if DirecTV Phone Reps Can't Help?

Sometimes, and despite your best efforts, you may find it impossible to get your issues resolved with DirecTV over the phone. If you are in this situation, don't fret: You have other options for communicating with DirecTV customer service.

  • Visit the DirecTV website and request a live chat or post your issue on the site's community forum. Text-based communication has the advantage of providing you with a paper trail, which might be useful in further conversations.
  • Contact DirecTV on Twitter or Facebook. DirectTV customer service is managed on Twitter by @ATTHelp. As with live chat or community forum posts, social media communication can provide you with a written record of your communications.
  • Visit an AT&T retail store in your area. Call in advance if you need to set an appointment, or to clarify that their staff can work with you on a DirecTV issue.

Another option is to call back. Customer service representatives are individuals and some may be better than others at understanding and resolving your concerns.

Customer Number 888-238-3712 - by the Numbers

डायल करने के लिए फोन नंबर
888-238-3712
कॉल-बैक उपलब्ध है
हाँ
कॉल एक वास्तविक व्यक्ति द्वारा उठाया गया
हाँ
विभाग तुम बुला रहे हो
ग्राहक सेवा
कॉल सेंटर के घंटे
सोम-शुक्र 8 am-1am, शनि 8 am-10pm, सूर्य 8 am-10pm EST
डायल करने का सबसे अच्छा समय
2:15 बजे
एक इंसान को फोन भूलभुलैया नेविगेट
नई सेवा ऑर्डर करने के लिए 2 दबाएं, ग्राहक सेवा के लिए 1 दबाएं, या वर्तमान पदोन्नति सुनने के लिए 3 दबाएं
औसत प्रतीक्षा
वर्तमान प्रतीक्षा करें
41
रैंक (फोन नंबरों के बीच)
1
रैंक (कुल मिलाकर)
1
वैकल्पिक तरीके
फोन, चैट, फेसबुक, ट्विटर, वेब
संचार की गुणवत्ता
68%
मदद की गुणवत्ता
36%
ग्राहक वोट
74,385
अंतिम अद्यतन जानकारी
Sat May 23 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

DirecTV's Best Toll-Free/800 Customer Phone Number

यह DirecTV का सबसे अच्छा फोन नंबर है, वास्तविक समय में वर्तमान प्रतीक्षा पर पकड़ और उन फोन लाइनों के माध्यम से सही लंघन करने के लिए उपकरण DirecTV एजेंट के लिए सही है। यह फ़ोन नंबर DirecTV का सर्वश्रेष्ठ फ़ोन नंबर है क्योंकि 226,548 ग्राहकों ने पिछले 18 महीनों में इस संपर्क जानकारी का उपयोग किया और हमें प्रतिक्रिया दी। ग्राहक देखभाल इकाई द्वारा संबोधित सामान्य समस्याएं जो 888-238-3712 कॉल का जवाब देती हैं, उनमें Dispute a Charge, Cancel Account, Service Outage, Technical Support, Payment Inquiry और अन्य ग्राहक सेवा मुद्दे शामिल हैं। DirecTV कॉल सेंटर जिसे आप कॉल करते हैं उसमें Colorado, Idaho, Montana, Texas, Oklahoma, Philippines से कर्मचारी हैं और ग्राहकों के अनुसार Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST खुला है। कुल मिलाकर, DirecTV के पास 7 फोन नंबर हैं। यह हमेशा स्पष्ट नहीं होता है कि DirecTV प्रतिनिधियों से बात करने का सबसे अच्छा तरीका क्या है, इसलिए हमने ग्राहक समुदाय के सुझावों से निर्मित इस जानकारी को संकलित करना शुरू किया। कृपया अपने अनुभव साझा करते रहें ताकि हम इस मुक्त संसाधन में सुधार जारी रख सकें।

Contacting DirecTV - by phone or otherwise

जबकि 888-238-3712 DirecTV का सर्वश्रेष्ठ टोल-फ्री नंबर है, उनके संपर्क में आने के कुल 11 तरीके हैं। अन्य DirecTV ग्राहकों के अनुसार उनकी ग्राहक सहायता टीम से बात करने का अगला सबसे अच्छा तरीका है, उनके ग्राहक सेवा विभाग के लिए उनके 800-531-5000 फोन नंबर पर कॉल करना। कॉल करने के अलावा, ग्राहकों की मदद के लिए अगला पसंदीदा विकल्प ग्राहक सेवा के लिए 800-531-5000 के माध्यम से है। यदि आपको लगता है कि यह जानकारी गलत है या DirecTV से संपर्क करने के अन्य तरीकों के बारे में जानते हैं तो कृपया हमें बताएं ताकि हम अन्य ग्राहकों के साथ साझा कर सकें। And you can click here if you want to compare all the contact information we've gathered for DirecTV.

What is GetHuman's Relationship to DirecTV?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like DirecTV. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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