Comcast is a major provider of Internet, cable and telecommunication services in the United States. These services are sold under the Xfinity brand name in the United States. Since Comcast is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service.
People call Comcast for many reasons related to their Xfinity cable television, telephone, and Internet services. These reasons include
There are several ways that you can get in touch with a Comcast representative by phone:
The Comcast voicemail system will direct your call to the appropriate department. Current customers will have to input the last four digits of their Social Security number to move forward in the system, non-customers can hit "0" to eventually be connected with a live Comcast customer support representative.
When contacting Comcast/Xfinity, keep in mind that it has separate customer support systems for business and home customers. Ensure that you have the correct phone number for the division you need before calling.
Many customers have expressed dissatisfaction with Comcast's customer service. These complaints cite long wait times, unhelpful agents and difficulty in getting representatives to cancel services when requested. It should be noted, however, that others have had positive experiences with Comcast as well.
Consumers have sometimes noted that they've received inconsistent service from customer service representatives, with representatives making promises that aren't kept by the company. Keeping a record of calls and discussions, as well as bills and receipts, can be helpful when dealing with Comcast customer service.
Noteworthy Customer Service Cases
In 2014 a journalist and his wife attempted to cancel their Comcast Internet service. The customer service "retention specialist" refused to cancel the service when the journalist's wife asked him to do so. Eventually, the journalist got on the phone and spent a long time trying to get the Comcast representative to agree to cancel the service and give him a cancellation number.
Unfortunately, the representative was less than helpful and repeatedly ignored the couple's pleas for a cancellation. The journalist recorded the call and uploaded it to the Internet so that others could listen. The recording went viral and many other people posted stories about their own negative experiences with Comcast.
It should be noted that Comcast media reports of this case seriously and pledged to do a better job with training its customer service team.
Most customer care issues can be resolved over the phone, including:
Issues that can't be handled directly or immediately with Comcast customer service include issues with malfunctioning or outdated equipment that needs to be repaired or replaced. When customers discontinue their service, they will need to return or mail their equipment to a Comcast office. Customer service agents can schedule repair appointments and direct customers in returning equipment, however.
While calling Comcast customer service usually results in the consumer getting the result he or she wants, there are situations that aren't' easily resolved by phone, at least not during the first call.
If you find yourself frustrated by Comcast phone-based customer service, consider taking the following actions:
यह Comcast का सबसे अच्छा फोन नंबर है, वास्तविक समय में वर्तमान प्रतीक्षा पर पकड़ और उन फोन लाइनों के माध्यम से सही लंघन करने के लिए उपकरण Comcast एजेंट के लिए सही है। यह फ़ोन नंबर Comcast का सर्वश्रेष्ठ फ़ोन नंबर है क्योंकि 331,158 ग्राहकों ने पिछले 18 महीनों में इस संपर्क जानकारी का उपयोग किया और हमें प्रतिक्रिया दी। ग्राहक देखभाल इकाई द्वारा संबोधित सामान्य समस्याएं जो 800-266-2278 कॉल का जवाब देती हैं, उनमें Service Outage, Billing, Streaming or Download Trouble, Equipment Trouble, Cancel Service और अन्य ग्राहक सेवा मुद्दे शामिल हैं। Comcast कॉल सेंटर जिसे आप कॉल करते हैं उसमें South Carolina, Pennsylvania, Colorado, New Hampshire से कर्मचारी हैं और ग्राहकों के अनुसार Mon-Sat, 7 AM to 9 PM खुला है। कुल मिलाकर, Comcast के पास 11 फोन नंबर हैं। यह हमेशा स्पष्ट नहीं होता है कि Comcast प्रतिनिधियों से बात करने का सबसे अच्छा तरीका क्या है, इसलिए हमने ग्राहक समुदाय के सुझावों से निर्मित इस जानकारी को संकलित करना शुरू किया। कृपया अपने अनुभव साझा करते रहें ताकि हम इस मुक्त संसाधन में सुधार जारी रख सकें।
जबकि 800-266-2278 Comcast का सर्वश्रेष्ठ टोल-फ्री नंबर है, उनके संपर्क में आने के कुल 15 तरीके हैं। अन्य Comcast ग्राहकों के अनुसार उनकी ग्राहक सहायता टीम से बात करने का अगला सबसे अच्छा तरीका है, उनके नए ग्राहकों विभाग के लिए उनके 866-203-0432 फोन नंबर पर कॉल करना। कॉल करने के अलावा, ग्राहकों की मदद के लिए अगला पसंदीदा विकल्प नए ग्राहकों के लिए 866-203-0432 के माध्यम से है। यदि आपको लगता है कि यह जानकारी गलत है या Comcast से संपर्क करने के अन्य तरीकों के बारे में जानते हैं तो कृपया हमें बताएं ताकि हम अन्य ग्राहकों के साथ साझा कर सकें। And you can click here if you want to compare all the contact information we've gathered for Comcast.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Comcast. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.