I bought this Apple Smart Battery case for my XS. Then suddenly, it stopped working. I...

GetHuman2973084's customer service issue with Apple from May 2019

Help with my Apple issue
First: share to improve GetHuman2973084's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2973084 may need:
Order number, Billing address, Apple ID, and Phone number on account
The issue in GetHuman2973084's own words
I bought this Apple Smart Battery case for my XS. Then suddenly, it stopped working. I made a appointment and visited the Genius Bar people about three weeks ago. At my appointment, they said it would take * week, a week later I called and they said it would be the end of that week. Now I haven’t received any info about the case.
GetHuman2973084 did not yet indicate what Apple should do to make this right.
I have an issue with Apple too
How GetHuman2973084 fixed the problem
We are waiting for GetHuman2973084 to fix the problem and share the solution with the rest of us customers.
Please help with my Apple issue
Do you have a customer issue as well?
We can help you get Apple's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Apple issues too?
Get tips from pros & other customers, and get it handled faster:
बेहतर परिणामों के लिए, कम से कम 100 अक्षर लिखें
यह ईमेल पता मान्य नहीं है

Apple

Customer service issue
Reported by GetHuman2973084
May 23rd, 2019 - 5 mons ago
I have an issue with Apple too
Not resolved
Seen by 8 customers so far
Similar issue to 4885 others
0 customers following this
Timeline
GetHuman2973084 started working on this issue
May 23rd 11:09pm