Apple is a major technology company that manufactures computers, phones, mobile devices, smart watches and peripherals. In addition, Apple sells streaming services, including music, TV shows and movies. As one of the largest technology companies in the world, Apple receives an enormous number of customer service requests every day.
People call Apple customer support for a range of reasons, including:
Note: Apple provides limited customer support after the purchase of a new computer or other devices. You have the option, however, of purchasing a service plan. If you don't have coverage for technical support, your free technical support options may be limited. In such cases, you can pay for support at a Genius Bar or through an approved Apple service provider.
Apple maintains customer service numbers for each country in which it does business. Before calling, make sure that you have the correct number for your concern and geographical location. You should also have your product serial number available.
While it is possible to call Apple customer support directly, you should be aware that Apple relies on a voice menu to direct you to a customer service representative. It may be possible to reach an agent by hitting "0" repeatedly or simply responding "operator" at each prompt.
Apple generally prefers customers to visit its support website menu. From there, you can indicate the product or service you need help with, answer some questions, and then receive a list of support options, including receiving a callback from an Apple customer support agent.
Before calling, make sure that you have the ability to take notes during your call. Having a written record of the call can be very helpful if you have to escalate your case. You should also have copies of correspondence with Apple, as well as any other documentation critical to your case, such as credit card bills or evidence that an account has been used fraudulently.
Apple has a strong reputation for providing quality customer service, particularly in the area of technical support. Calls are usually answered quickly and you may even be offered a choice of music to listen to if you have to wait to speak to someone. Support specialists are considered to be knowledgeable and are usually able to address concerns.
Apple's customer service team can resolve many issues over the phone, including technical support issues, billing problems and questions about how to operate or use a product properly.
While Apple may be able to assist you with performing some troubleshooting and diagnostic tests over the phone, some issues will require working with a technician. In addition, if you purchase products from Apple and have them shipped to you, customer service representatives are limited in their ability to deal with third-party shipping services and problems with receiving your package.
Returns and exchanges will also require you to physically pack an item and arrange for it to be returned to Apple.
If you are unhappy with your communications with Apple's customer service team, don't fret. You still have options available.
First, if you did not take notes during your conversation with Apple, take a few moments to write down what you remember from the call. This can be helpful when you get back in touch with Apple.
Next, call Apple again or request another callback. You may have more success with the next agent you speak to, as he or she may have more education or training and be better able to resolve your situation.
Another option is to use a different method of getting in touch. Apple offers the option of connecting with an agent via live chat. This method has the advantage of giving you a written record of your conversation.
A third option is to bring a device to an authorized Apple technician or to the Genius Bar at a local Apple Store. You may need to do one of these things anyway if the problem is with a physical product. You will need to make an appointment at a Genius Bar before going to the store.
यह Apple का सबसे अच्छा फोन नंबर है, वास्तविक समय में वर्तमान प्रतीक्षा पर पकड़ और उन फोन लाइनों के माध्यम से सही लंघन करने के लिए उपकरण Apple एजेंट के लिए सही है। यह फ़ोन नंबर Apple का सर्वश्रेष्ठ फ़ोन नंबर है क्योंकि 156,552 ग्राहकों ने पिछले 18 महीनों में इस संपर्क जानकारी का उपयोग किया और हमें प्रतिक्रिया दी। ग्राहक देखभाल इकाई द्वारा संबोधित सामान्य समस्याएं जो 800-275-2273 कॉल का जवाब देती हैं, उनमें Refunds and Returns, Warranty and Repairs, Account Access, Dispute a Charge, Device Support और अन्य ग्राहक सेवा मुद्दे शामिल हैं। Apple कॉल सेंटर जिसे आप कॉल करते हैं उसमें Georgia, Ohio, Michigan से कर्मचारी हैं और ग्राहकों के अनुसार Mon-Sun: 4am-10pm PST खुला है। कुल मिलाकर, Apple के पास 2 फोन नंबर हैं। यह हमेशा स्पष्ट नहीं होता है कि Apple प्रतिनिधियों से बात करने का सबसे अच्छा तरीका क्या है, इसलिए हमने ग्राहक समुदाय के सुझावों से निर्मित इस जानकारी को संकलित करना शुरू किया। कृपया अपने अनुभव साझा करते रहें ताकि हम इस मुक्त संसाधन में सुधार जारी रख सकें।
जबकि 800-275-2273 Apple का सर्वोत्तम टोल-फ्री नंबर है, उनसे संपर्क करने के कुल 7 तरीके हैं। अन्य Apple ग्राहकों के अनुसार, उनकी ग्राहक सहायता टीम से बात करने का अगला सबसे अच्छा तरीका है, उनके अंतर्राष्ट्रीय ग्राहक सेवा विभाग के लिए उनके 800-692-7753 फ़ोन नंबर पर कॉल करना। कॉल करने के अलावा, सहायता चाहने वाले ग्राहकों के लिए अगला पसंदीदा विकल्प Online Help के लिए Technical Support है। अगर आपको लगता है कि यह जानकारी गलत है या Apple से संपर्क करने के अन्य तरीकों के बारे में जानते हैं तो कृपया हमें बताएं ताकि हम अन्य ग्राहकों के साथ साझा कर सकें। And you can click here if you want to compare all the contact information we've gathered for Apple.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Apple. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.