Face ID doesn't work on iphone. Possibly due to scratch on phone screen

GetHuman2921999's customer service issue with AT&T Wireless from May 2019

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The issue in GetHuman2921999's own words
The problem: Face ID doesn't work on iphone. Possibly due to scratch on phone screen
GetHuman2921999 did not yet indicate what AT&T Wireless should do to make this right.
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AT&T Wireless

Customer service issue
Reported by GetHuman2921999
May 14th, 2019 - 5 mons ago
I have an issue with AT&T Wireless too
Not resolved
Seen by 2 customers so far
Similar issue to 3840 others
0 customers following this
Timeline
GetHuman2921999 started working on this issue
May 14th 5:48pm