T-Mobile Phone Number

Calling T-Mobile customer service faster by GetHuman

800-937-8997
Customer service
Current Wait: 25 मि (24m avg)
Hours: Mon-Sun 6am-10pm EST; best time to call: 7:30am
Get to a live person fastest: कहो, "मेरे पास एक नहीं है", फिर "नई सेवा", फिर "प्रतिनिधि"।

Reasons customers like you called recently

My hotspot is not working and i cant log into my account
my sim card on my phone is locked and i need the Puk code to unlock my sim card to my p...
Need the network unlocked on my T-Mobile phone
Need human assistance
home internet hotspot
I need to unlock my LG v** thing IMEI *************** using the app on the phone device...
Unlock Network my phone on CDMA.hbhhnnsjbrjrjcevdu he has rx in ejd
Darien, GA *****, apparently T-Mobile tower (eNB ID ******-LTE) is on top of City of Da...
can not refill my account. tried several times I can not even access my account anymore
I would like to get netflix going with my account.
Does T-mobile have there own Wi Fi. Or TV Service
When I try to refill my two cell phones I get a 'don't recognize that number"**they are...
**** ..*Right now I am overseas.. I want my I phone unlock ..My phone : IPhone: **x
Trying to chat with tmobile agent was getting run around with computer
My card was used unknowingly by a girl CHRISTINA MCNAMARA with the phone number of...
See more recent reasons for calling

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How to call T-Mobile

Our Editor's Notes on T-Mobile's Phone-Based Customer Care

T-Mobile is the third-largest provider of wireless services in the United States. With over 84.2 million customers, it isn't surprising that its customer service department receives a lot of calls each day.

If you prefer to make customer support inquiries by talking to a live person, calling T-Mobile can be a quick and effective way to resolve your concerns and get back to your daily routine.

Why Would Somebody Need to Call T-Mobile Customer Support?

Customers call T-Mobile for a range of reasons, including:

  • Setting up, changing, or canceling wireless service
  • Adding additional services to a current plan
  • Questions about billing issues
  • Ordering a new phone
  • Technical support

How to Call T-Mobile Customer Support

If your issue does not require technical support, such as testing your mobile device, you can either call T-Mobile at its toll-free number or dial 611 from your T-Mobile phone. TTY service is also available.

On the other hand, if your issue requires technical support, T-Mobile asks that you try to call them from a device other than the one you are calling about. This allows the T-Mobile customer service representative to run tests on the device that is having problems.

It's important to note that T-Mobile has different numbers for its business and residential service divisions. In addition, T-Mobile also has a dedicated number for those who wish to report rural area call issues.

Finally, customers who are traveling overseas can call a dedicated international line for assistance. Calls to this line made from a T-Mobile device will not incur long-distance, roaming or airtime charges.

Phone-Based Customer Service Hours

T-Mobile Customer care representatives are available from 3 am to 10 pm Pacific time, daily. TTY service is available from 5 am to 10 pm Pacific time, daily.

How do Consumers Feel About Calling T-Mobile?

T-Mobile made a significant business comeback in 2018 by investing in its customer service department. Every aspect of customer care was considered and representatives received enhanced training that empowered them to meet customer needs.

For postpaid mobile customers, this meant being able to call a regional center of highly trained "expert" representatives who could provide quick, personalized service.

Consumer response to T-Mobile customer service is generally positive, although there are some negative reports, which is not unusual for a very large company. Areas of complaint sometimes involve representatives providing inaccurate information to callers.

Media Cases

One website reports that a customer was billed for service even after canceling. When the customer called to complain, he was given inaccurate information by the T-Mobile representative as to why he was billed.

It turned out that the contract terms may have given T-Mobile the right to bill for a certain amount of time after cancelation, the information given by both representatives, including the one who took the cancelation as well as the rep who provided a bad explanation, was inaccurate. After a third-party intervention, the case was resolved to the customer's satisfaction.

What Can T-Mobile Telephone Customer Support Do?

T-Mobile customer support, particularly for its postpaid customers, can assist with most customer concerns including:

  • Initiating new service
  • Helping customers select or modify current wireless plans
  • Assisting in upgrading devices or purchasing additional devices
  • Technical support, including running tests on devices
  • Addressing billing errors, questions, and concerns
  • Working with customers to set up payment plans

What Can't Be Handled Over the Phone?

If a customer has a product that is defective or damaged, he or she will need to return it to T-Mobile or a designated repair contractor, for service. A customer care representative can advise a customer on how to bring a phone in for service, or mail it to a service center.

What Can I do if my Call to T-Mobile Customer Service is Unsuccessful?

While T-Mobile has a strong track record of offering quality phone support, there are situations in which a customer may get off the line feeling that his or her case has not been resolved. Fortunately, there are several things that you can do to address this issue:

Live chat: Try using the live chat feature on T-Mobile's website.

Social media: Reach out over T-Mobile's social media platforms. The company has a team of customer care representatives to answer questions to get you some help.

Community forums: T-Mobile also has community forums that can be accessed through its website. Other customers, as well as T-Mobile reps, are on hand to answer questions and offer suggestions.

Note: The three options above allow you to communicate with T-Mobile in writing, which can be useful if you need a record of your conversations. In addition, some complex issues are more easily resolved via text-based communication.

Call back: The next T-Mobile customer service representative you speak to might be better trained or better informed, increasing your odds of a successful call.

Visit a T-Mobile store: T-Mobile store associates may also be able to help, particularly if you have a "hands-on" technical issue.

Customer Number 800-937-8997 - by the Numbers

डायल करने के लिए फोन नंबर800-937-8997
कॉल-बैक उपलब्ध हैहाँ
कॉल एक वास्तविक व्यक्ति द्वारा उठाया गयाहाँ
विभाग तुम बुला रहे होग्राहक सेवा
कॉल सेंटर के घंटेसोम-सूर्य 6 am-10pm ईएसटी
डायल करने का सबसे अच्छा समयसुबह 7:30 बजे
एक इंसान को फोन भूलभुलैया नेविगेटकहो, "मेरे पास एक नहीं है", फिर "नई सेवा", फिर "प्रतिनिधि"।
औसत प्रतीक्षा
वर्तमान प्रतीक्षा करें25
रैंक (फोन नंबरों के बीच)1
रैंक (कुल मिलाकर)1
वैकल्पिक तरीकेफोन, चैट, वेब, ट्विटर, फेसबुक
संचार की गुणवत्ता66%
मदद की गुणवत्ता59%
ग्राहक वोट7,295
अंतिम अद्यतन जानकारीSat Oct 17 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

T-Mobile's Best Toll-Free/800 Customer Phone Number

यह T-Mobile का सबसे अच्छा फोन नंबर है, वास्तविक समय में वर्तमान प्रतीक्षा पर पकड़ और उन फोन लाइनों के माध्यम से सही लंघन करने के लिए उपकरण T-Mobile एजेंट के लिए सही है। यह फ़ोन नंबर T-Mobile का सर्वश्रेष्ठ फ़ोन नंबर है क्योंकि 130,326 ग्राहकों ने पिछले 18 महीनों में इस संपर्क जानकारी का उपयोग किया और हमें प्रतिक्रिया दी। ग्राहक देखभाल इकाई द्वारा संबोधित सामान्य समस्याएं जो 800-937-8997 कॉल का जवाब देती हैं, उनमें Payment Arrangement, Dispute a Charge, Update Account Info, Account Access, Device Support और अन्य ग्राहक सेवा मुद्दे शामिल हैं। T-Mobile कॉल सेंटर जिसे आप कॉल करते हैं उसमें New Mexico, Texas, Philippines से कर्मचारी हैं और ग्राहकों के अनुसार Mon-Sun 6am-10pm EST खुला है। कुल मिलाकर, T-Mobile के पास 10 फोन नंबर हैं। यह हमेशा स्पष्ट नहीं होता है कि T-Mobile प्रतिनिधियों से बात करने का सबसे अच्छा तरीका क्या है, इसलिए हमने ग्राहक समुदाय के सुझावों से निर्मित इस जानकारी को संकलित करना शुरू किया। कृपया अपने अनुभव साझा करते रहें ताकि हम इस मुक्त संसाधन में सुधार जारी रख सकें।

Contacting T-Mobile - by phone or otherwise

जबकि 800-937-8997 T-Mobile का सर्वश्रेष्ठ टोल-फ्री नंबर है, उनके संपर्क में आने के कुल 16 तरीके हैं। अन्य T-Mobile ग्राहकों के अनुसार उनकी ग्राहक सहायता टीम से बात करने का अगला सबसे अच्छा तरीका है, उनके ग्राहक सेवा विभाग के लिए उनके 877-746-0909 फोन नंबर पर कॉल करना। कॉल करने के अलावा, ग्राहकों की मदद के लिए अगला पसंदीदा विकल्प ग्राहक सेवा के लिए 877-746-0909 के माध्यम से है। यदि आपको लगता है कि यह जानकारी गलत है या T-Mobile से संपर्क करने के अन्य तरीकों के बारे में जानते हैं तो कृपया हमें बताएं ताकि हम अन्य ग्राहकों के साथ साझा कर सकें। And you can click here if you want to compare all the contact information we've gathered for T-Mobile.

What is GetHuman's Relationship to T-Mobile?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like T-Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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