Sprint provides telephone and Internet services to over 54 million customers. As you might expect, Sprint offers multiple customer service options, including phone-based support.
People call Sprint for a range of reasons, including:
The call menu is straightforward: Calling Sprint customer service takes you a voicemail menu where you can indicate your issue and be directed to an automated service or live representative.
If you are calling from your Sprint phone, you don't even need to dial a number: Just hit *2 for general customer service, *3 for bill payment or *4 to check minutes and account balance.
Some customers prefer to not have to wade through an automated voicemail message. One way to fast-track your concern to a live person is to hit "0" at each prompt. Eventually, you'll be directed to an agent.
Sprint customers express a range of opinions about the company's phone-based customer service. Some praise Sprint's customer service representatives for providing polite, friendly and effective support. Others are not so pleased with the help that they have received.
In one case that was documented online, a man contacted Sprint about getting a reduction in his monthly bill. The customer service representative presented him with an option that offered a significant discount from what he was currently paying.
A few days after the man entered a new agreement, his wife visited a Sprint store for a device upgrade. She was told that she could get a better plan that offered even more savings than the husband had negotiated over the phone.
Unfortunately, store staff could not make the change. Calling Sprint didn't help, and the couple ended up being put back on their original, much more expensive plan.
Because the original request had been made over the phone, the couple was unable to easily prove what had happened. While the phone rep promised that a manager would call the couple to resolve the issue, this never happened, leaving these Sprint customers very frustrated.
Eventually, the situation was resolved, but it required email contact instead of handling the situation over the phone.
Many of common customer questions and issues can be addressed through Sprint's automated voicemail menu or a conversation with a customer service representative. These issues include basic phone setup questions, ordering a new device, updating billing information and learning about new plans.
However, there are some issues that might require a different approach:
Device repairs, for example, will need to be handled through a Phone Repair Center. While a customer service representative may be able to help you determine whether a service problem originates with your device, an accessory or your phone service, a device malfunction will require you to ship or bring your phone to a Sprint Phone Repair Center.
In addition, phone reps do not sell accessories over the phone and can't move your phonebook from one device to another. If you prefer to pay your phone bill in cash, you will need to visit a Sprint store to do so.
Finally, individuals who wish to order a new service plan may find phone-based customer service confusing. If you prefer to see service plan options and contracts in hard-copy before making an agreement, consider seeking help at a Sprint store.
Consumer questions, problems and concerns can often be addressed by Sprint's phone-based customer service team. However, there are situations in which customers have not been satisfied by resolutions offered by Sprint.
There are many reasons for unresolved issues, including:
When Sprint can't resolve an issue over the phone its customers might opt for the following:
यह Sprint का सबसे अच्छा फोन नंबर है, वास्तविक समय में वर्तमान प्रतीक्षा पर पकड़ और उन फोन लाइनों के माध्यम से सही लंघन करने के लिए उपकरण Sprint एजेंट के लिए सही है। यह फ़ोन नंबर Sprint का सर्वश्रेष्ठ फ़ोन नंबर है क्योंकि 135,576 ग्राहकों ने पिछले 18 महीनों में इस संपर्क जानकारी का उपयोग किया और हमें प्रतिक्रिया दी। ग्राहक देखभाल इकाई द्वारा संबोधित सामान्य समस्याएं जो 888-211-4727 कॉल का जवाब देती हैं, उनमें Cancel Service, Payment Arrangement, Lost or Stolen Phone, Update Account Info, Device Support और अन्य ग्राहक सेवा मुद्दे शामिल हैं। Sprint कॉल सेंटर जिसे आप कॉल करते हैं उसमें Colorado, Kansas, Texas, Oklahoma से कर्मचारी हैं और ग्राहकों के अनुसार Mon-Fri 9am-5pm CST खुला है। कुल मिलाकर, Sprint के पास 6 फोन नंबर हैं। यह हमेशा स्पष्ट नहीं होता है कि Sprint प्रतिनिधियों से बात करने का सबसे अच्छा तरीका क्या है, इसलिए हमने ग्राहक समुदाय के सुझावों से निर्मित इस जानकारी को संकलित करना शुरू किया। कृपया अपने अनुभव साझा करते रहें ताकि हम इस मुक्त संसाधन में सुधार जारी रख सकें।
जबकि 888-211-4727 Sprint का सर्वोत्तम टोल-फ्री नंबर है, उनसे संपर्क करने के कुल 9 तरीके हैं। अन्य Sprint ग्राहकों के अनुसार, उनकी ग्राहक सहायता टीम से बात करने का अगला सबसे अच्छा तरीका है, उनके वायरलाइन विभाग के लिए उनके 800-877-4020 फ़ोन नंबर पर कॉल करना। कॉल करने के अलावा, सहायता चाहने वाले ग्राहकों के लिए अगला पसंदीदा विकल्प 800-877-4020 के लिए वायरलाइन है। अगर आपको लगता है कि यह जानकारी गलत है या Sprint से संपर्क करने के अन्य तरीकों के बारे में जानते हैं तो कृपया हमें बताएं ताकि हम अन्य ग्राहकों के साथ साझा कर सकें। And you can click here if you want to compare all the contact information we've gathered for Sprint.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sprint. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.