Optimum Phone Number

Calling Optimum customer service faster by GetHuman

888-276-5255
Customer service
Current Wait: 38 मि (21m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
Get to a live person fastest: स्थानांतरण होने तक प्रत्येक संकेत पर 1 दबाएँ, फिर 0

Reasons customers like you called recently

I was able to get return labels for two items I received They were a belt and a food c...
I have questions regarding available options to lower my bill
I would like to manage my TV subscription (want to get rid of a couple of networks) and...
Down grade package to seasonal
Is there a way that you can lower my monthly bill?
I am a senior ** yrs old living on a fixed budget. I have been with cablevision since t...
Internet has been out since *pm yesterday
Want to download optimum App to watch tv on my iPad
I can't reach an optimum service representative to cancel my service.
My services will be disconnected on ** october. I am due to be in hospital on ** octobe...
Cable box fried, needed a new one. Went to Yonkers to the Optimum store, got a new box...
I want to cancel my service. Need to speak with a person not a computer.
I wish to cancel my service
Im a contractor, my men broke the cable feed at ** Sterling Lane Sands Point, NY. We ne...
a very long wire from the pole in front of **** jerusalem ave merrick ny *****, across...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Optimum's Phone-Based Customer Care

Optimum is a provider of Internet, telephone and cable TV services and serves the New York tri-state area. It's a subsidiary of Altice USA, which owns other cable brands that operate across the country. As a major provider of communications services, Optimum receives a huge number of customer service requests every day.

Why Do People Call Optimum Customer Service?

People call Optimum for many reasons, including:

  • Starting new cable TV, Internet or telephone service
  • Canceling or making changes to existing services
  • Technical support
  • Scheduling technician visits
  • Arranging for relocation of service
  • Billing questions

Getting in Touch With Optimum by Phone

Optimum operates in three states, each with different numbers. Another thing to consider is that Optimum has different phone lines for business and residential customers. Calling the right number can save you time and frustration.

Optimum also has dedicated phone lines for opening new accounts. These lines are open during the following times:

Monday - Friday, 7 a.m. - 11 p.m.
Saturday, 7 a.m. - 10 p.m.
Sunday, 7 a.m. - 10 p.m.

Technical support is available by phone 24 hours per day. Customer service for all other issues is available from 8 a.m. to 8 p.m. Eastern time.

How Do People Feel About Their Calls to Optimum?

Unfortunately, Optimum customer service has a poor reputation. While many people report satisfaction with their cable, Internet and telephone services, trying to get assistance from Optimum is often challenging. Consumers report that phone representatives are unpleasant and often not able to resolve issues.

Notable Media Reports

In one case of note, the media reported that an elderly Optimum customer was tricked into signing a "work order" for a technician who had been out to his home to fix a malfunctioning phone. The customer had been told that he was only signing a statement indicating that the technician had shown up. Not only was the phone not repaired, but the customer was also billed a fee for the technician.

Calls to Optimum were unsuccessful, and it took the efforts of a well-known consumer advocate to get the charge reversed and the phone fixed.

What Kind of Issues can Optimum Phone-Based Customer Service Resolve?

There are many issues that can be resolved via telephone customer service, including billing issues, starting or changing new service, transferring service after a relocation, setting up technician appointments and handling some technical issues.

What Issues Can't Be Resolved by Calling Optimum?

Some issues do require a visit from a technician who can diagnose and repair problems with equipment and connectivity. In addition, customers who need to exchange or return equipment will have to use a shipping service or make a personal visit to an Optimum store that is set up for this purpose.

Steps You Can Take to Improve Call Outcomes

  • Make sure you are calling the right phone number for your state and account type (home or business).
  • Check the time: Remember, phone-based technical support is available at all times, but phone support for other service requests is restricted to specific business hours.
  • Have a recent bill in front of you. If you don't have a bill, look up your account number online and print it out or write it down.
  • Remain calm and polite during your call. Many customer service representatives are under significant pressure and may be more inclined to go out of their way to help a customer who treats them with respect.

What Can I Do if Dissatisfied with my Call to Optimum Customer Service?

If you are frustrated by an unsuccessful call to Optimum, know that you still have options. Here are some things you can do to get an appropriate resolution:

  • Take a few minutes to write down what happened during your first call. Having this information in front of you can be useful when describing your problem to another representative or supervisor.
  • Write down your desired resolution. Doing this can help keep your conversation on track and ensure that your issues are addressed.
  • Try calling again. Some representatives are better trained or have more experience than others and may be able to approach your situation differently.
  • Consider getting in touch through other means. Optimum offers the option of getting in touch via online chat, which has the benefit of providing you with a record of your communication, something that can be useful when escalating your complaint.
  • Optimum also offers assistance through its social media platforms, including Twitter. As with online chat, you'll have a record of your conversation.
  • Visit an Optimum store. This option can be particularly useful if you need to return or exchange equipment. You may also have an easier time explaining your issue in a face-to-face discussion with a store associate.
  • Some issues, such as checking service outages and transferring service because of a move, can be addressed entirely through Optimum's mobile app or website.

Customer Number 888-276-5255 - by the Numbers

डायल करने के लिए फोन नंबर888-276-5255
कॉल-बैक उपलब्ध हैहाँ
कॉल एक वास्तविक व्यक्ति द्वारा उठाया गयाहाँ
विभाग तुम बुला रहे होग्राहक सेवा
कॉल सेंटर के घंटे24 घंटे, 7 दिन
डायल करने का सबसे अच्छा समयसुबह 8:30 बजे
एक इंसान को फोन भूलभुलैया नेविगेटस्थानांतरण होने तक प्रत्येक संकेत पर 1 दबाएँ, फिर 0
औसत प्रतीक्षा
वर्तमान प्रतीक्षा करें38
रैंक (फोन नंबरों के बीच)1
रैंक (कुल मिलाकर)1
वैकल्पिक तरीकेफोन, चैट, वेब
संचार की गुणवत्ता42%
मदद की गुणवत्ता68%
ग्राहक वोट60,573
अंतिम अद्यतन जानकारीSun Oct 25 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Optimum's Best Toll-Free/800 Customer Phone Number

यह Optimum का सबसे अच्छा फोन नंबर है, वास्तविक समय में वर्तमान प्रतीक्षा पर पकड़ और उन फोन लाइनों के माध्यम से सही लंघन करने के लिए उपकरण Optimum एजेंट के लिए सही है। यह फ़ोन नंबर Optimum का सर्वश्रेष्ठ फ़ोन नंबर है क्योंकि 185,034 ग्राहकों ने पिछले 18 महीनों में इस संपर्क जानकारी का उपयोग किया और हमें प्रतिक्रिया दी। ग्राहक देखभाल इकाई द्वारा संबोधित सामान्य समस्याएं जो 888-276-5255 कॉल का जवाब देती हैं, उनमें Change Plan, Dispute a Charge, Service Outage, Cancel Account, Technical Support और अन्य ग्राहक सेवा मुद्दे शामिल हैं। Optimum कॉल सेंटर जिसे आप कॉल करते हैं उसमें Connecticut, New Jersey, New York से कर्मचारी हैं और ग्राहकों के अनुसार 24 hours, 7 days खुला है। कुल मिलाकर, Optimum के पास 7 फोन नंबर हैं। यह हमेशा स्पष्ट नहीं होता है कि Optimum प्रतिनिधियों से बात करने का सबसे अच्छा तरीका क्या है, इसलिए हमने ग्राहक समुदाय के सुझावों से निर्मित इस जानकारी को संकलित करना शुरू किया। कृपया अपने अनुभव साझा करते रहें ताकि हम इस मुक्त संसाधन में सुधार जारी रख सकें।

Contacting Optimum - by phone or otherwise

जबकि 888-276-5255 Optimum का सर्वश्रेष्ठ टोल-फ्री नंबर है, उनके संपर्क में आने के कुल 9 तरीके हैं। अन्य Optimum ग्राहकों के अनुसार उनकी ग्राहक सहायता टीम से बात करने का अगला सबसे अच्छा तरीका है, उनके ग्राहक सेवा विभाग के लिए उनके 877-584-2495 फोन नंबर पर कॉल करना। कॉल करने के अलावा, ग्राहकों की मदद के लिए अगला पसंदीदा विकल्प ग्राहक सेवा के लिए 877-584-2495 के माध्यम से है। यदि आपको लगता है कि यह जानकारी गलत है या Optimum से संपर्क करने के अन्य तरीकों के बारे में जानते हैं तो कृपया हमें बताएं ताकि हम अन्य ग्राहकों के साथ साझा कर सकें। And you can click here if you want to compare all the contact information we've gathered for Optimum.

What is GetHuman's Relationship to Optimum?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Optimum. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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