Ancestry.com Phone Number

Calling Ancestry.com customer service faster by GetHuman

800-262-3787
Customer service
Current Wait: 10 मि (10m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
Get to a live person fastest: प्रेस 3 तो 4
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Reasons customers like you called recently

I need to cancel because of money issues and I have gotten as far back as I can on my a...
I want to buy a DNA kit for my mom. She does not have a computer or an ancestry account...
I cancelled my subscription to ancestry.com long ago. Yet my account has been debited...
Edwards *****@***.com. Looks like you have me with two accounts? Am I being charged...
I'm looking at a record called, "US Index to Public Records, ****-**** and it is showin...
Hi I thought I ordered the dna test and have received nothing no email or anything my o...
I want to know if I am still in rolled in ancestry. Also I have three DNA kits for thre...
H, I have used Ancestry on & off for ** years, no problems. However, I do have problem...
I can't login to my account. I want to talk to a live person. Please.
If your lying on my heritage and dna Cleveland Carol Trahan lol aka trace back to them...
I have been charged monthly for a membership to your site, but now that I want to cance...
ON JAN ** **** MS. JULIAN SHE IS THE CUSTOMER SOLUTIONS ASSOCITE AT ANCESTY SHE EMAIL S...
Want to add on health screen, cant find it in site.
I was promised a refund and I do not have it. The reference number for the call on whi...
My mother had a child (a boy) before she married my dad. A *** brother. I’ve been looki...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Ancestry.com's Phone-Based Customer Care

Ancestry.com is an online genealogy company that offers genealogical records as well as direct-to-consumer DNA testing through its subsidiary, AncestryDNA. With over three million subscribers, it isn't surprising that Ancestry.com gets a lot of customer service calls every day.

Why Do People Call Ancestry.com Customer Support?

People call Ancestry.com customer support for a range of reasons, including:

  • Technical support
  • Help with using the site
  • Assistance with some of Ancestry.com's products and services, such as DNA testing kits and understanding health results.
  • Assistance with billing and account issues
  • Requests for information about the different services that Ancestry.com provides and whether a particular product or service would be useful in the types of genealogy research that a customer wishes to perform.

Best Practices for Calling Ancestry.com Customer Service

Here are some tips that can help you quickly resolve your concerns via Ancestry.com customer service:

  • Before calling Ancestry.com, make sure you are using the correct phone number. Ancestry.com has different numbers for Ancestry.com site use and account information, AncestryDNA and AncestryHealth.
  • Make sure you have relevant documentation in front of you before calling. This may include correspondence from Ancestry.com, receipts from the purchase of DNA test kits or other Ancestry.com products and services, confirmation numbers and billing information, such as credit card statements.
  • If you are having a problem with the Ancestry.com website, be in front of your computer when calling. This will allow the customer service representative to help you troubleshoot any issues that you might be having.
  • Have pen and paper handy so you can take notes during your call.

How do Customers Feel About Their Calls to Ancestry.com?

There are mixed reviews about Ancestry.com's customer service representatives. Many customers report that the representatives are compassionate listeners, particularly when DNA testing reveals surprises about a person's genetic ancestry.

However, there are complaints that Ancestry.com's customer support can be unhelpful when people believe that they are entitled to refunds or are trying to cancel subscriptions. Customers complain about being placed on hold for long periods of time or representatives who refused to issue refunds even when the consumer is displeased with what he or she has received.

What Kind of Issues can Ancestry.com Customer Service Representative Resolve?

An Ancestry.com customer service representative can resolve a range of issues, including changes to and cancelations of subscriptions, the purchase of products and services, troubleshooting and technical support, basic information on how to use the website and web-based services, researching financial transactions and managing billing issues.

What Can't Be Resolved With a Call to Ancestry.com Customer Service?

Because Ancestry.com provides tools that people can use to research their family tree, as well as a DNA testing service that provides information about markers for certain health conditions, customers may become upset and seek advice on these matters from Ancestry.com customer service representatives.

However, Ancestry.com customer service representatives are not genealogists and cannot provide genealogy services. In addition, customer service representatives can't provide health advice or diagnose illnesses based on DNA testing results.

What Should You Do If You Have an Unsuccessful Call with Ancestry.com?

If you hang up the phone after talking with an Ancestry.com customer service representative feeling as if your call didn't go well, don't fret. You still have options for getting an answer to your question or having your issue resolved.

  • First, review any notes that you took during your call. If you did not take notes, write down anything significant that took place during your original conversation with Ancestry.com customer support. This information can be helpful when you contact Ancestry.com again.
  • Next, call Ancestry.com back. Customer service representatives have different levels of training and experience. The next person you speak to may be better able to understand your concern and provide a resolution.
  • If calling Ancestry.com doesn't work, try getting in touch another way. You can send an email through Ancestry.com's website that describes your situation. One advantage to doing this is that you will have a written record of your conversations with Ancestry.com, which can be useful if you have to escalate your case.
  • Other ways of connecting with Ancestry.com customer service include social media accounts, as well as Ancestry.com's Member Advice live chat. This is a live chat option that can allow you to speak with an experienced fellow member of Ancestry.com who may be able to help you.

Customer Number 800-262-3787 - by the Numbers

डायल करने के लिए फोन नंबर800-262-3787
कॉल-बैक उपलब्ध हैहाँ
कॉल एक वास्तविक व्यक्ति द्वारा उठाया गयाहाँ
विभाग तुम बुला रहे होग्राहक सेवा
कॉल सेंटर के घंटे24 घंटे, 7 दिन
डायल करने का सबसे अच्छा समय8:15 बजे
एक इंसान को फोन भूलभुलैया नेविगेटप्रेस 3 तो 4
औसत प्रतीक्षा
वर्तमान प्रतीक्षा करें10
रैंक (फोन नंबरों के बीच)1
रैंक (कुल मिलाकर)1
वैकल्पिक तरीकेफोन, ईमेल, वेब
संचार की गुणवत्ता50%
मदद की गुणवत्ता51%
ग्राहक वोट2,135
अंतिम अद्यतन जानकारीFri Jan 22 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Ancestry.com's Best Toll-Free/800 Customer Phone Number

यह Ancestry.com का सबसे अच्छा फोन नंबर है, वास्तविक समय में वर्तमान प्रतीक्षा पर पकड़ और उन फोन लाइनों के माध्यम से सही लंघन करने के लिए उपकरण Ancestry.com एजेंट के लिए सही है। यह फ़ोन नंबर Ancestry.com का सर्वश्रेष्ठ फ़ोन नंबर है क्योंकि 70,380 ग्राहकों ने पिछले 18 महीनों में इस संपर्क जानकारी का उपयोग किया और हमें प्रतिक्रिया दी। ग्राहक देखभाल इकाई द्वारा संबोधित सामान्य समस्याएं जो 800-262-3787 कॉल का जवाब देती हैं, उनमें Cancel Subscription, Account Access, Missing Test Results, Problem With Ancestry DNA, Setup Service और अन्य ग्राहक सेवा मुद्दे शामिल हैं। Ancestry.com कॉल सेंटर जिसे आप कॉल करते हैं उसमें Utah से कर्मचारी हैं और ग्राहकों के अनुसार 24 hours, 7 days खुला है। कुल मिलाकर, Ancestry.com के पास 1 फोन नंबर है। यह हमेशा स्पष्ट नहीं होता है कि Ancestry.com प्रतिनिधियों से बात करने का सबसे अच्छा तरीका क्या है, इसलिए हमने ग्राहक समुदाय के सुझावों से निर्मित इस जानकारी को संकलित करना शुरू किया। कृपया अपने अनुभव साझा करते रहें ताकि हम इस मुक्त संसाधन में सुधार जारी रख सकें।

Contacting Ancestry.com - by phone or otherwise

जबकि 800-262-3787 Ancestry.com का सर्वश्रेष्ठ टोल-फ्री नंबर है, उनके संपर्क में आने के कुल 3 तरीके हैं। अन्य Ancestry.com ग्राहकों के अनुसार उनकी ग्राहक सहायता टीम से बात करने का अगला सबसे अच्छा तरीका है, GetHuman को अपने मुद्दे के बारे में बताना और हमें आपकी मदद करने के लिए किसी को ढूंढने देना। कॉल करने के अलावा, ग्राहकों की मदद के लिए अगला पसंदीदा विकल्प Customer Service के लिए support@ancestry.com है। यदि आपको लगता है कि यह जानकारी गलत है या Ancestry.com से संपर्क करने के अन्य तरीकों के बारे में जानते हैं तो कृपया हमें बताएं ताकि हम अन्य ग्राहकों के साथ साझा कर सकें। And you can click here if you want to compare all the contact information we've gathered for Ancestry.com.

What is GetHuman's Relationship to Ancestry.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ancestry.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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