Toll-free·Calls Customer Service·Most popular Affirm number
Q:
How do I talk to a live human at Affirm?
A:Once you call this number, it will text you a code if your phone is registered with the account. Then, you put the 4 digit code in and when it prompts you to say what you’re calling about, just say “Agent” and you will be connected right away.
Q:
Does Affirm offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday. Details
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 5 seconds.The longest hold times are on Thursday, and the shortest are on Wednesday.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Affirm phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Once you call this number, it will text you a code if your phone is registered with the account. Then, you put the 4 digit code in and when it prompts you to say what you’re calling about, just say “Agent” and you will be connected right away.
Here is how our research team describes the way the Affirm phone system greets you: Thank you for calling Affirm. This call may be recorded for training and quality assurance purposes. If you would not like to speak on the phone, please visit our Help Center online for informational articles and additional ways to contact us. If you'd like to make a payment, press 1. If you're calling about a refund, press 2. Otherwise, press 3 or stay on the line.
Below are some clips we've found from Affirm's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Affirm.
Your call may be recorded for quality and training purposes.
Our customer care line is closed right now, but you can call us back between eight AM and eleven PM eastern time any day of the week.
Please stay on the line to use our self-service system.
Otherwise, the fastest way to find answers is at affirm dot com slash help."
Excerpt from a call with Affirm
Tuesday, January 9, 2024 8:40 AM
They may ask you to say or enter information
"You can say things like, ask about an Affirm card transaction, make a payment, ask about a recent declination, Update your account information."
Excerpt from a call with Affirm
Friday, February 16, 2024 10:20 AM
The first phone menu
"Thank you for calling Affirm. This call may be recorded for training and quality assurance purposes.
Okay. Let's go to the main menu.
Please use your keypad to select one of the following options.
For payments, press one.
For an issue with your order or a dispute, press two.
To update your personal information, press three.
To your purchasing power or account activity, press four.
To discuss a recent decline, press five.
To report potential fraud, press six."
Excerpt from a call with Affirm
Saturday, April 20, 2024 2:39 PM
What are the hours and when should I call?
Affirm operates the call center for this 855-423-3729 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 829 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Affirm phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Affirm staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Affirm is Sunday.The most busy day to call is Friday, which averages 175% more phone calls by comparison.Again, this is based on a sample of 829 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday, which is 2347% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Wed
Shortest
Thu
Longest
Fri
Sat
The best time to call Affirm
In summation, the best day to call Affirm is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Affirm staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Affirm
If you have time to do a bit of reading before you call Affirm, we recommend you read over some of our problem-specific articles.
Locked out of your Affirm.com account? Then you have come to the right place. Here's the fastest way possible to recover your account access to your Affirm.com account.
The interest rate for Affirm loans varies depending on multiple factors such as your creditworthiness, loan amount, and repayment term. Affirm typically offers interest rates ranging from 0% to 30%. To check your eligibility and the interest rate applicable to you, you can go through the easy and quick prequalification process on the Affirm website or mobile app. Prequalification won't affect your credit score and within minutes, you'll receive loan offers indicating the interest rate and other terms available to you. Affirm aims to provide transparent financing options, so you can assess and choose the loan that best fits your needs and budget.
Click the link above to get answers to just about any Affirm customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Affirm, and their purpose. Are any of these similar to the reason you are trying to call?
Unauthorized Amazon payment: "I received a notification about a payment on Amazon for $44.57 that I did not make."
- From a call lasting 18m 19s , May 2, 2024 10:19 PM
Question about Amazon refund: "I received a text about Affirm charging me for Amazon account despite a refund from Amazon."
- From a call lasting 35m 14s , May 1, 2024 8:35 PM
Issue with virtual card: "I initiated a virtual card for $285 but it declined when I tried to pay my Entergy bill."
- From a call lasting 4m 57s , Apr 25, 2024 10:51 PM
Account inquiry for purchase: "Yeah. I'm trying to see if I like like, you know, I need order support."
- From a call lasting 6m 44s , Apr 17, 2024 8:23 PM
Issues with app functionality: "I need someone to tell me how to go on to my app when it works to get it working, and tell me how to fix this stuff."
- From a call lasting 22m 19s , Apr 16, 2024 8:51 PM
Loan refund not applied: "I had a refund for twenty six dollars and fifty cents that was put through on my loan, but it's never showed up in my loan payment schedule."
- From a call lasting 16m 43s , Apr 5, 2024 6:33 PM
Reporting fraud charges: "I'm reporting to you that you have fraudulent charges in your system."
- From a call lasting 9m 2s , Apr 2, 2024 6:57 PM
Assistance with flight booking: "I booked a flight but didn't receive a confirmation, worried about not having a flight."
- From a call lasting 7m 26s , Mar 27, 2024 12:48 AM
Payment inquiry: "I need to make a payment. I need to know how much I owe."
- From a call lasting 24m 29s , Mar 26, 2024 10:53 PM
Concerns about credit report: "My information was leaked to the dark web and it's affecting my credit report, but you didn't believe me."
- From a call lasting 5m 44s , Mar 22, 2024 7:42 PM
More Affirm Customer Service Contacts
There are of course other ways to contact Affirm customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Affirm will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Affirm customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Affirm's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Affirm agent. This phone number is Affirm's best phone number because 21,750 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-423-3729 include Account Access, Make a Payment, Payment Arrangement, Denied Application, Problem With a Payment and other customer service issues. The Affirm call center that you call into has employees from Wilmington, DE / Philippines and is open 24 hours, 7 days according to customers. In total, Affirm has 1 phone number. It's not always clear what is the best way to talk to Affirm representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Affirm. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Affirm. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.