Sears Phone Number

Calling Sears customer service faster by GetHuman

800-479-5899
Customer service
Current Wait: 16 मि (12m avg)
Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am
Get to a live person fastest: संकेत दिए जाने पर विकल्प 6 चुनें
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Reasons customers like you called recently

I ordered refrigerator water filters weeks ago, was notified that they had shipped, but...
I needed my ice machine repaired. I have a home policy so I paid the deductible on li...
I want my ice maker, which is under warranty fixed and been getting a two hour runaround
I cannot find information on my order I need to talk to a human
Sears has an authorized repair shop in Fontana ca I get my craftmans yard and lawn fixe...
I need to replace my washing machine. I just had Sears repair person who said it can't...
Broken tool needs to be replaced under warranty because it broke under normal use and i...
I just placed an order online but didn't receive a confirmation email. It should have c...
Warranty service. Re: case id *******.**We been waiting since July for our approved mic...
Case * ******* need to speak with a real person on warranty mattress claim. Obviously...
Trying to get case******** warranty for mattress resolved. Have responded to Solutions...
I got my sears account balance transferred & need to talk with you
What day is my treadmill going to be delivered?
I am trying to redeem my reward points and I have NEVER had a problem doing this before now .
If I buy a treadmill online, can I get delivery * set up * maintenance plan?
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Sears's Phone-Based Customer Care

Sears is a major department store in the United States. As one of the oldest department stores in the world, it isn't surprising that it receives many customer service calls each and every day.

Why Do People Call Sears Customer Support?

People call Sears customer support for many different reasons, including:

  • Placing orders
  • Asking about products and services
  • Technical support and troubleshooting
  • Order changes and cancelations
  • Help with a Sears credit card
  • Scheduling technician visits
  • Returns, exchanges and warranty claims

Best Practices for Calling Sears Customer Service

There are several things that you can do to make your call to Sears more successful:

  • Ensure that you are calling the right number. Like many large companies, Sears has multiple divisions, each with its own customer service number.
  • Before calling, assemble relevant documentation, which might include order confirmations, tracking numbers, billing statements, make/model numbers, screenshots, warranties or previous correspondence between you and sears regarding your issues.
  • If you are calling for technical support, be near your device so that you can troubleshoot along with the representative.
  • Have some way of taking notes during your call. These can be useful if you need to escalate your case.

How do Consumers Feel About Calling Sears Customer Service?

Sears has long been experiencing financial difficulties and has been in bankruptcy proceedings. As a result, many customers are unhappy with the level of customer service available from the company. There are many complaints that customer service representatives are unable to to resolve basic issues, such as refunds and returns, and that customers are having difficulty getting repairs and other standard services for their appliances.

Complicating factors is that many Sears stores are closing down and many of Sears private brands have been sold off to other companies, creating confusion for consumers. Still, there are reports of customers being satisfied with the phone-based customer service that they have receives.

What Kind of Issues can a Sears Customer Service Representative Resolve?

Sears customer service representatives can help to resolve many common issues, such as answering questions about products, making changes to or canceling orders, troubleshooting and technical support, scheduling technician and installation visits, and authorizing returns and exchanges.

What Can't Be Resolved With a Call to Sears

If you are purchasing items from Sears.com, keep in mind that the Sears website is now a marketplace for third-party sellers. While Sears does sell some products from its website, there are whole categories of products that are sold and shipped by other companies. If you have purchased a product through a third-party market seller on Sears.com, keep in mind that Sears customer service agents may have limited ability to resolve problems with these outside sellers.

Many Sears stores have been closing and are running liquidation sales. These sales are usually final and you will not be able to get a refund or exchange on products purchased during these sales.

If you purchase an appliance through Sears and need installation or repairs, customer service representatives can arrange for an appointment, but these appointments will be through third-party contractors. While Sears can sometimes negotiate or moderate issues between customers and contractors, these negotiations are not always successful. Keep this in mind when ordering an appliance through Sears.

In situations where you order a product that is incompatible with other products in your home, a Sears representative may be able to suggest workarounds, but ultimately you are responsible for the issue. If the workaround isn't effective, you may have to return the Sears product or update the other items in your home.

What Should You Do If You Have an Unsuccessful Call with Sears?

If you get off the phone with Sears and feel as though your call didn't go well, don't fret. You may still have options for resolving your situation or getting your questions answered.

First, review the notes that you took during your call. You may be able to identify areas of misunderstanding or miscommunication that derailed the call.

Next, call Sears back. Explain politely that this is your second call about this matter and describe what happened with the first call. Then, state your desired resolution. This new representative may have more experience or training than the first agent you spoke to and may be better able to understand your concerns.

If a second call doesn't work, try a different method of getting in touch. Sears does offer a live chat option on its website, which provides you with a written transcript of your conversation. Another option is to reach out over social media: Sears does have a staff of social media specialists who may be able to resolve your situation.

A third option is to visit a Sears store and talk to the customer service staff there. This may not work with products bought online because they might have been sold by a third-party merchant, but if it is a Sears product, store employees may be able to help.

Customer Number 800-479-5899 - by the Numbers

डायल करने के लिए फोन नंबर800-479-5899
कॉल-बैक उपलब्ध हैहाँ
कॉल एक वास्तविक व्यक्ति द्वारा उठाया गयाहाँ
विभाग तुम बुला रहे होग्राहक सेवा
कॉल सेंटर के घंटेसोम-शुक्र 8 am-8pm ईएसटी
डायल करने का सबसे अच्छा समय8:15 बजे
एक इंसान को फोन भूलभुलैया नेविगेटसंकेत दिए जाने पर विकल्प 6 चुनें
औसत प्रतीक्षा
वर्तमान प्रतीक्षा करें16
रैंक (फोन नंबरों के बीच)1
रैंक (कुल मिलाकर)1
वैकल्पिक तरीकेफोन, ईमेल, फेसबुक, वेब, ट्विटर
संचार की गुणवत्ता67%
मदद की गुणवत्ता70%
ग्राहक वोट3,733
अंतिम अद्यतन जानकारीWed Feb 24 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Sears's Best Toll-Free/800 Customer Phone Number

यह Sears का सबसे अच्छा फोन नंबर है, वास्तविक समय में वर्तमान प्रतीक्षा पर पकड़ और उन फोन लाइनों के माध्यम से सही लंघन करने के लिए उपकरण Sears एजेंट के लिए सही है। यह फ़ोन नंबर Sears का सर्वश्रेष्ठ फ़ोन नंबर है क्योंकि 70,770 ग्राहकों ने पिछले 18 महीनों में इस संपर्क जानकारी का उपयोग किया और हमें प्रतिक्रिया दी। ग्राहक देखभाल इकाई द्वारा संबोधित सामान्य समस्याएं जो 800-479-5899 कॉल का जवाब देती हैं, उनमें Refund a Charge, Warranty Claim, Return an Order, Schedule Appointment, Device Support और अन्य ग्राहक सेवा मुद्दे शामिल हैं। Sears कॉल सेंटर जिसे आप कॉल करते हैं उसमें Arizona, Washington से कर्मचारी हैं और ग्राहकों के अनुसार Mon-Fri 8am-8pm EST खुला है। कुल मिलाकर, Sears के पास 8 फोन नंबर हैं। यह हमेशा स्पष्ट नहीं होता है कि Sears प्रतिनिधियों से बात करने का सबसे अच्छा तरीका क्या है, इसलिए हमने ग्राहक समुदाय के सुझावों से निर्मित इस जानकारी को संकलित करना शुरू किया। कृपया अपने अनुभव साझा करते रहें ताकि हम इस मुक्त संसाधन में सुधार जारी रख सकें।

Contacting Sears - by phone or otherwise

जबकि 800-479-5899 Sears का सर्वश्रेष्ठ टोल-फ्री नंबर है, उनके संपर्क में आने के कुल 12 तरीके हैं। अन्य Sears ग्राहकों के अनुसार उनकी ग्राहक सहायता टीम से बात करने का अगला सबसे अच्छा तरीका है, उनके छूट विभाग के लिए उनके 800-549-4505 फोन नंबर पर कॉल करना। कॉल करने के अलावा, ग्राहकों की मदद के लिए अगला पसंदीदा विकल्प छूट के लिए 800-549-4505 के माध्यम से है। यदि आपको लगता है कि यह जानकारी गलत है या Sears से संपर्क करने के अन्य तरीकों के बारे में जानते हैं तो कृपया हमें बताएं ताकि हम अन्य ग्राहकों के साथ साझा कर सकें। And you can click here if you want to compare all the contact information we've gathered for Sears.

What is GetHuman's Relationship to Sears?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sears. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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