Kindle Phone Number

Kindle is a group of Amazon products that includes e-readers, tablets, apps and over 6 million e-books. As one of the most popular e-readers in the world, it isn't surprising that Kindle receives a lot of customer service calls each day.

Why Do People Call Kindle Customer Support?

People call Kindle customer support for a range of reasons, including:

• Technical support with their device, app or e-books
• Support using the Kindle or Amazon website
• Requests for repair services under a device's warranty
• Requests for refunds for non-functional e-books or e-books purchased by accident
• Questions about device features
• Requests for help with lost or stolen devices
• Billing and subscription inquiries

Best Practices for Calling Kindle Customer Service

Kindle customer service is provided by Amazon. Here are some tips for getting your Kindle questions and issues resolved quickly:

• Amazon Kindle does have a direct number that you can call. If you choose this option, Amazon may send you a verification text that you must acknowledge before your call can go through.
• You can also receive Kindle customer service by requesting a callback from the Amazon Kindle website. The advantage of requesting a callback is that you won't have to wait on hold to talk to a human.
• Before calling, make sure you are able to take notes during your conversation with Kindle customer service. Have pen and paper handy.
• If you are calling for technical support, have your device or computer in front of you so that you can work with the Kindle agent while troubleshooting.
• Be sure you can quickly provide pertinent information to the Kindle customer support representative during the call. This includes order numbers as well as any previous correspondence or chats that you've had with Amazon Kindle before this call.

How do Consumers Feel About Calling Kindle Customer Service?

Amazon, and Amazon Kindle, has a reputation for providing quality customer service. While it is true that some people feel that the customer support provided isn't the same as it once was, many people are satisfied with the quality of assistance received.

In general, Amazon Kindle has a reputation of resolving customer issues and answering questions accurately. In addition, customers report that Kindle customer service representatives will attempt to make things right if Amazon Kindle failed in some way. Customers have received credits toward future purchases in these situations.

What Kind of Issues can Kindle Customer Service Representative Resolve?

Kindle customer service representatives can resolve a range of issues over the phone, including researching charges, refunding erroneous purchases, and basic troubleshooting of malfunctioning devices, apps, and e-books.

What Can't Be Resolved With a Call to Kindle Customer Service?

If you have a Kindle device that isn't working correctly, you may have to mail it to Amazon for a replacement or repair. A customer service representative can provide you with a mailing label, but you will have to mail it yourself.

What Should You Do If You Have an Unsuccessful Call with Kindle?

If you hang up the phone after speaking with Kindle customer service and feel as though your issue was not resolved, don't give up. You still have options.

The first thing you should do is review the notes you took during your conversation. If you don't have any notes, write down or type out what happened. This information can be very useful when you re-contact Amazon Kindle customer service.

Next, check your email for a rating request. You can indicate in the email whether or not your issue was resolved. In some cases, expressing dissatisfaction can result in your case being escalated to a customer service specialist who is better equipped to address your concerns.

If you don't get an email or your case is not escalated automatically, try calling Amazon Kindle back or requesting a callback from Amazon's website. The next customer service representative that you speak to might be more competent than the first.

In the unfortunate case that your second call doesn't go well, consider contacting Amazon another way. Amazon offers live chat and e-mail customer support. Both of these options offer the benefit of a chat transcript of your conversation with a customer service representative. This can be very helpful if you need to escalate your case further.

Amazon Kindle also has an online community forum where you can ask other users for tips and advice. These forums are monitored by Amazon staff as well, so you may be able to resolve your issue quickly by using this resource.