Citibank Phone Number

Calling Citibank customer service faster by GetHuman

800-374-9700
Customer service
Current Wait: 22 मि (16m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
Get to a live person fastest: प्रत्येक संकेत पर 0 दबाएं, संदेशों को अनदेखा करें या "प्रतिनिधि" दोहराएं

Reasons customers like you called recently

I sent a check **** to CITI on Oct **th to pay off my total balance! In addition I cut...
I can't login to my account because I can't r r member my password as ND no longer have...
Add a signature to an existing acvount*
I had a disputed charge with Amazon of $***.** from ****. * weeks ago I informed Citi t...
just received delinquent payment.. I paid both credit cards ahead of time. Please give...
Turned card off saying I was late and looking at my bank history I was not & I would l...
i want to use my Citibank debit card in the philippines
I have been waiting for my new card to come in the mail. It is a Best Buy citi bank car...
dispute details*i would like yo speak with someone
Forgot username for login
our MasterCard expired and we received a new card with a new expiration date. The prob...
unable to login into account
Wish to discuss the parameters of your credit credit cards with a live representative...
Received notifications that I opened a Citibank account in my name. Received documenta...
Received documents for a new checking account opened in my name. Receiving opening let...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Citibank's Phone-Based Customer Care

Citibank provides consumer banking and financial services in 19 countries, including the United States. As is true of many large banks, Citibank gets a lot of calls to its customer support team.

Why do People Call Citibank Customer Support?

People call Citibank customer support for a range of reasons, including:

  • Questions about opening accounts
  • Getting information about taking out a loan
  • Reporting fraud and identity theft
  • Applying for a credit card
  • Assistance with an existing credit card
  • Help and questions about investment, savings, checking and loan accounts
  • Informing Citibank about a move or travel

Best Tips for Calling Citibank Customer Support

Citibank has multiple toll-free lines for different customer service concerns. In addition, Citibank also has different TTY/TDD lines as well. Calling the right number can shorten the amount of time you have to spend on the phone and help ensure that your issue is resolved quickly.

When you call, make sure you have your debit or credit card with you. If you are calling about a checking or savings account, make sure you also have your account number, which can be found on your paper checks or an account statement. Having this information can help the customer service representative bring up your account.

How do People Feel About Their Calls to Citibank Customer Support?

Citibank has received high marks for customer satisfaction by media outlets and industry analysts, such as Bankrate and ACSI. It should be noted that some consumers have expressed dissatisfaction with being able to talk to a human when calling. Others are unhappy with issues that go unresolved for days and weeks, with different customer support representatives giving conflicting information.

Media Reports

A consumer advocate working for the New York Post recently featured a story about a Citibank credit card holder who was trying to deal with several fraudulent charges to his card. According to the cardholder, Citibank failed to properly investigate the charges, even after several months of back and forth. The situation was resolved, but only after the consumer advocate got involved.

What Kind of Issues Can Citibank Customer Service Resolve Over the Phone?

As is true of most modern banks, Citibank offers a wide range of banking services online and by phone. These issues include:

  • Checking and inquiring about bank balances
  • Expediting services, such as replacement credit and debit cards
  • Questions about loans
  • Closing or opening an account
  • Verifying and disputing purchases and charges
  • Account type changes and upgrades
  • Updating personal information
  • Noting credit and debit card accounts when you travel overseas

It's important to note, however, that there are situations in which a relatively straightforward customer service request is complicated by unusual or out of the ordinary factors. In these cases, a phone representative may not be able to assist you.

What Issues Can't Be Resolved by Calling Citibank?

There are some issues that can't easily be resolved by Citibank's telephone customer service team. These issues may involve the need for banking customers, or bank representatives, to sign physical documents or have these signatures witnessed by a banker or notary. If you need to remove someone from an account or handle a similar issue, you may have to visit a local branch.

There are also some banking products that you may need to purchase directly at a branch, such as cashier's checks and money orders.

What do I do if Dissatisfied with my Call to Citibank?

If you get off the phone with a Citibank customer support representative feeling frustrated with a lack of resolution, don't fret. You still have options.

First, take a few moments to collect yourself. Then, write down what happened during the call. Try to remember what you asked for and the responses you received. Having this information in front of you can help you describe your predicament to other customer service representatives.

Write down your goals: What is your preferred resolution as a result of your calls? These can be helpful in keeping future calls or communications on track.

Next, try the following:

  • Call Citibank again. The next customer service representative that you speak to might be better trained or more experienced.
  • Try an alternate way of getting in touch with Citibank. Citibank offers a live chat option on its website, which provides you with a written record of your customer service chat, something that can be useful if you need to escalate your case. It is also possible to correspond with Citibank via postal mail.
  • Citibank is active on social media. Try getting the attention of a member of their social media team on Facebook or Twitter.
  • Visit a local Citibank branch. While this requires a bit more effort, it may be easier to explain your issue when face-to-face with a banker. This option also allows you to bring in documents that are relevant to your case without having to send them electronically or by fax.

Customer Number 800-374-9700 - by the Numbers

डायल करने के लिए फोन नंबर800-374-9700
कॉल-बैक उपलब्ध हैहाँ
कॉल एक वास्तविक व्यक्ति द्वारा उठाया गयाहाँ
विभाग तुम बुला रहे होग्राहक सेवा
कॉल सेंटर के घंटे24 घंटे, 7 दिन
डायल करने का सबसे अच्छा समय8:15 बजे
एक इंसान को फोन भूलभुलैया नेविगेटप्रत्येक संकेत पर 0 दबाएं, संदेशों को अनदेखा करें या "प्रतिनिधि" दोहराएं
औसत प्रतीक्षा
वर्तमान प्रतीक्षा करें22
रैंक (फोन नंबरों के बीच)1
रैंक (कुल मिलाकर)1
वैकल्पिक तरीकेफोन, वेब, चैट, ट्विटर
संचार की गुणवत्ता57%
मदद की गुणवत्ता60%
ग्राहक वोट7,888
अंतिम अद्यतन जानकारीSat Oct 17 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Citibank's Best Toll-Free/800 Customer Phone Number

यह Citibank का सबसे अच्छा फोन नंबर है, वास्तविक समय में वर्तमान प्रतीक्षा पर पकड़ और उन फोन लाइनों के माध्यम से सही लंघन करने के लिए उपकरण Citibank एजेंट के लिए सही है। यह फ़ोन नंबर Citibank का सर्वश्रेष्ठ फ़ोन नंबर है क्योंकि 93,786 ग्राहकों ने पिछले 18 महीनों में इस संपर्क जानकारी का उपयोग किया और हमें प्रतिक्रिया दी। ग्राहक देखभाल इकाई द्वारा संबोधित सामान्य समस्याएं जो 800-374-9700 कॉल का जवाब देती हैं, उनमें Get Banking Help, Dispute a Charge, Replacement Card, Account Access, Make a Payment और अन्य ग्राहक सेवा मुद्दे शामिल हैं। Citibank कॉल सेंटर जिसे आप कॉल करते हैं उसमें Texas, Missouri, Virginia, Kentucky से कर्मचारी हैं और ग्राहकों के अनुसार 24 hours, 7 days खुला है। कुल मिलाकर, Citibank के पास 7 फोन नंबर हैं। यह हमेशा स्पष्ट नहीं होता है कि Citibank प्रतिनिधियों से बात करने का सबसे अच्छा तरीका क्या है, इसलिए हमने ग्राहक समुदाय के सुझावों से निर्मित इस जानकारी को संकलित करना शुरू किया। कृपया अपने अनुभव साझा करते रहें ताकि हम इस मुक्त संसाधन में सुधार जारी रख सकें।

Contacting Citibank - by phone or otherwise

जबकि 800-374-9700 Citibank का सर्वश्रेष्ठ टोल-फ्री नंबर है, उनके संपर्क में आने के कुल 10 तरीके हैं। अन्य Citibank ग्राहकों के अनुसार उनकी ग्राहक सहायता टीम से बात करने का अगला सबसे अच्छा तरीका है, उनके धोखाधड़ी का पता लगाना विभाग के लिए उनके 800-274-6660 फोन नंबर पर कॉल करना। कॉल करने के अलावा, ग्राहकों की मदद के लिए अगला पसंदीदा विकल्प Customer Service के लिए Online Help के माध्यम से है। यदि आपको लगता है कि यह जानकारी गलत है या Citibank से संपर्क करने के अन्य तरीकों के बारे में जानते हैं तो कृपया हमें बताएं ताकि हम अन्य ग्राहकों के साथ साझा कर सकें। And you can click here if you want to compare all the contact information we've gathered for Citibank.

What is GetHuman's Relationship to Citibank?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Citibank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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