I booked tour on TripAdvisor Conf *********** Booking reference ***********Today on the...

GetHuman-torontov's customer service issue with TripAdvisor from April 2019

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The issue in GetHuman-torontov's own words
I booked tour on TripAdvisor Conf *********** Booking reference ***********Today on the day of my trip I came to departure point at Union station in Denver.*Tour guide never showed up. I called phone listed on reservation directly. No answer.*I was flying from Philadelphia and left without entire day tour. Very disappointed and frustrated. What is going on?
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TripAdvisor

Customer service issue
Reported by GetHuman-torontov
Apr 21st, 2019 - 3 mons ago
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Items needed
Name of the business
Email address on the account
Booking reference
Name on the account
Timeline
GetHuman-torontov started working on this issue
Apr 21st 3:48pm
GetHuman-torontov indicated the issue is not fixed yet.
Apr 21st 11:24pm