I just need the account number and pin.

GetHuman1636918's customer service issue with T-Mobile from November 2018

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Help with my T-Mobile issue
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Before contacting them, items GetHuman1636918 may need:
Account holder name, Phone number on account, Billing address, Email address, Last 4 digits of SSN, and Pin/Password on account
Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman1636918's own words
My T-Mobile service was through an account that has been disconnected due to death. ... My T-Mobile account with Yahzdi Taillon has been disconnected due to his death. I want to port my number to a previously used Verizon phone but cannot do this without account information and pin. *Please help.
GetHuman1636918 did not yet indicate what T-Mobile should do to make this right.
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T-Mobile

Trying to port number to a new service
Customer service issue
Reported by GetHuman1636918
Nov 27th, 2018 - 8 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman1636918 started working on this issue
Nov 27th, 2018 2:31pm
GetHuman1636918 shared this issue with followers on Twitter
Nov 27th, 2018 2:33pm