Account paid in full need to stop any and all collection activity, with confirmation in writing.

GetHuman-kellyboo's customer service issue with T-Mobile from September 2018

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The issue in GetHuman-kellyboo's own words
Stop collection activity. ... I had T-Mobile phone ***-***-****, you all cancelled the account due to overusage of roaming in Mexico before the end of August. I paid $**.** on ********. Then I get a letter from your billing department dated ********* saying I have a past due balance of $**.**. You cancelled me!!! I owe nothing.
I do not have my original pin number, I went to a T-Mobile Store in Fashion Valley who checked my ID, noted my account and explained the account was cancelled before the end of August **** due to overusage of roaming in Mexico.
GetHuman-kellyboo did not yet indicate what T-Mobile should do to make this right.
I had the account for two years, established credit, good payment history.
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T-Mobile

T-Mobile Cell Service
Customer service issue
Reported by GetHuman-kellyboo
Sep 10th, 2018 - 10 mons ago
I have an issue with T-Mobile too
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Seen by 6 customers so far
Similar issue to 2272 others
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Items needed
Account holder name
Phone number on account
Billing address
ईमेल पता
Last 4 digits of SSN
Pin/Password on account
Timeline
GetHuman-kellyboo started working on this issue
Sep 10th, 2018 8:21pm
GetHuman-kellyboo indicated the issue is not fixed yet.
Sep 10th, 2018 9:40pm
GetHuman-kellyboo indicated the issue is not fixed yet.
Sep 10th, 2018 9:41pm
GetHuman-kellyboo indicated the issue is not fixed yet.
Sep 11th, 2018 10:33pm