When playing shows recorded on DVR it stops all of a sudden. It eventually starts again...

GetHuman-nosflow's customer service issue with Optimum from January 2019

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The issue in GetHuman-nosflow's own words
When playing shows recorded on DVR it stops all of a sudden. It eventually starts again but misses a few seconds of the show. Do I need a new DVR?
GetHuman-nosflow did not yet indicate what Optimum should do to make this right.
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Optimum

Customer service issue
Reported by GetHuman-nosflow
Jan 25th, 2019 - 9 mons ago
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Timeline
GetHuman-nosflow started working on this issue
Jan 25th 5:34pm