My product came damaged possess replace me

GetHuman-charango's customer service issue with Amazon from August 2018

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The issue in GetHuman-charango's own words
The problem: My product came damaged possess replace me
GetHuman-charango did not yet indicate what Amazon should do to make this right.
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Amazon

Customer service issue
Reported by GetHuman-charango
Aug 18th, 2018 - 8 mons ago
I have an issue with Amazon too
Fixed
Seen by 5 customers so far
Similar issue to 37242 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-charango started working on this issue
Aug 18th, 2018 10:12am
GetHuman-charango indicated the issue is not fixed yet.
Aug 18th, 2018 10:12am