Greyhound Phone Number

Calling Greyhound customer service faster by GetHuman

214-849-8966
Customer service
Current Wait: 39 मि (33m avg)
Hours: Mon-Fri 5am-11pm CST; best time to call: 8:30am
Get to a live person fastest: बस लाइन पर प्रतीक्षा करें

Reasons customers like you called recently

I would like to receive a voucher for the amount of my ticket price. I am scheduled for...
Want to book a greyhound bus ticket to Atlantic City for June **th ****,hopefully arriv...
Need to get bus info to Atlantic City and Pay and get ticket for June ** ****, hopefull...
Need to speak with someone
i havent heard from you about my missing luggage. i sent you a e mail on June*nd at...
can i park at bus station?
While at Chicago Greyhound On June *nd around *:**pm I used my Debit Card to purchased...
I'm trying to help a relative get a bus ticket but they have no ID can I do anything so...
need know if bus stop in ewing r trenton going to Atlantic city
Our bus has not updated and are unaware of its departure time. I have been at the bus s...
My claim number from my wreck
Good morning I m trying to trace my luggage
I was told NO DOGS NO MATTER WHAT . I GET ON THE BUS & NOT ONE BUT TWO DOGS ARE ON THIS...
Bus driver told us there was no room on the bus and we have to wait for next bus I had...
can you send someone their luggage using greyhound
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Greyhound's Phone-Based Customer Care

Greyhound Lines, more commonly referred to simply as "Greyhound" is an intercity bus service that operates throughout North America. With over 3,800 destinations served, Greyhound is a company that gets a lot of customer service calls.

Why Do People Call Greyhound Customer Support?

People call Greyhound customer support for a range of reasons, including:

  • Questions about service areas and routes
  • Assistance with ordering tickets
  • Disability accommodations
  • Ticket refunds and exchanges
  • Locating lost baggage or making a claim on luggage that has been damaged
  • Complaints about service or other issues

Best Tips for a Successful Call

Here are some tips for quickly and effectively resolving issues when you call Greyhound customer support:

  • Make sure you are calling the correct phone number. Greyhound has several calling options, including English and Spanish customer service lines, dedicated lines for people who are filing a claim for lost or damaged luggage, a TTY/TDD line and a special number for those who wish to book group travel.
  • Make sure you call during a time when Greyhound's customer service staff is available. While general customer service pertaining to travel information and ticketing is available 24/7, the group travel and luggage lines have more limited hours.
  • When you call, have documents and other pertinent information in front of you. You'll need these to help the representative look up your information and provide you with assistance.

How Do People Feel About Their Calls to Greyhound Customer Service?

Consumer feelings about Greyhound customer service appear to be mixed. While many people are satisfied with the help they've received, others feel that Greyhound's customer service representatives were less than helpful.

It should also be noted that federal law does not provide significant protections to bus passenger claims for compensation when a carrier, such as Greyhound, fails to depart or arrive on time, or a trip is disrupted. There are cases in which Greyhound has canceled trips or suffered mechanical failures that led to severe disruption of service and has failed to provide timely and reasonable compensation.

Notable Media Cases

In one notable case, a man booked a ticket via Greyhound so that he could get home for a holiday. Greyhound issued him a ticket but told him that he would be on a bus with a third-party carrier. Unfortunately, the bus was overbooked and he was denied boarding.

The third-party carrier's customer service referred him to Greyhound, Greyhound told him that they couldn't help him over the phone, but that they would send him a paper claim form. The gentleman in question ended up having to rent a car at a significant cost to complete his trip.

What Kind of Issues Can Greyhound Phone-Based Customer Service Resolve?

Greyhound phone-based customer service can assist with a range of concerns, including issues with luggage, some refunds or compensation claims, answering questions about fair types, and general customer service. Like many transportation companies, Greyhound offers discounts on group tickets, which can also be arranged by phone.

What Can't Be Resolved by Phone with Greyhound?

There are some issues that are difficult, if not impossible, to resolve over the phone with Greyhound:

  • If you get to a station and realize that you've forgotten to bring your ticket or e-ticket confirmation, you may have to speak to a ticket agent about getting a ticket reissued so you can get on your bus. Greyhound advises allowing plenty of time for getting a resolution in this scenario.
  • Greyhound stations operate lost and found services: If you believe that you lost something on the bus, contact the station or stations where you boarded or got off the bus.
  • If Greyhound has booked your trip with a third-party service, you may have to contact that service to address your concerns. You may also be asked to complete paper forms that must be mailed to the company.

What Can I do if my Call to Greyhound Is Unsuccessful?

If your call to Greyhound leaves you dissatisfied, take a few minutes to relax. Next, type or write out what happened during the call. Having these notes can be really useful if you have to escalate your case.

Another thing you can do is write out your desired resolution. Knowing what you want out of the call, such as an apology, a refund, a new ticket or compensation for meals, can help you keep the conversation on track.

Once you have this information recorded, try calling back. Some representatives are better trained than others and may be able to research and resolve your situation for you.

Another option is to contact Greyhound by email. Email provides you with a written record of your communications, which can be helpful if you have to take your case to management or a third-party advocate.

Greyhound also has a Twitter account. You may be able to get in touch with a social media specialist there who can help you with your case.

Customer Number 214-849-8966 - by the Numbers

डायल करने के लिए फोन नंबर214-849-8966
कॉल-बैक उपलब्ध हैहाँ
कॉल एक वास्तविक व्यक्ति द्वारा उठाया गयाहाँ
विभाग तुम बुला रहे होग्राहक सेवा
कॉल सेंटर के घंटेसोम-शुक्र 5 am-11pm सीएसटी
डायल करने का सबसे अच्छा समयसुबह 8:30 बजे
एक इंसान को फोन भूलभुलैया नेविगेटबस लाइन पर प्रतीक्षा करें
औसत प्रतीक्षा
वर्तमान प्रतीक्षा करें39
रैंक (फोन नंबरों के बीच)1
रैंक (कुल मिलाकर)1
वैकल्पिक तरीकेफोन, ईमेल, वेब
संचार की गुणवत्ता84%
मदद की गुणवत्ता63%
ग्राहक वोट7,387
अंतिम अद्यतन जानकारीMon Jun 14 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Greyhound's Best Toll-Free/800 Customer Phone Number

यह Greyhound का सबसे अच्छा फोन नंबर है, वास्तविक समय में वर्तमान प्रतीक्षा पर पकड़ और उन फोन लाइनों के माध्यम से सही लंघन करने के लिए उपकरण Greyhound एजेंट के लिए सही है। यह फ़ोन नंबर Greyhound का सर्वश्रेष्ठ फ़ोन नंबर है क्योंकि 88,764 ग्राहकों ने पिछले 18 महीनों में इस संपर्क जानकारी का उपयोग किया और हमें प्रतिक्रिया दी। ग्राहक देखभाल इकाई द्वारा संबोधित सामान्य समस्याएं जो 214-849-8966 कॉल का जवाब देती हैं, उनमें Account Setup, Overcharge on Account, Account Access, Change Booking, Find an Itinerary और अन्य ग्राहक सेवा मुद्दे शामिल हैं। Greyhound कॉल सेंटर जिसे आप कॉल करते हैं उसमें California, Alabama, Connecticut, New York, Tennessee, Texas से कर्मचारी हैं और ग्राहकों के अनुसार Mon-Fri 5am-11pm CST खुला है। कुल मिलाकर, Greyhound के पास 4 फोन नंबर हैं। यह हमेशा स्पष्ट नहीं होता है कि Greyhound प्रतिनिधियों से बात करने का सबसे अच्छा तरीका क्या है, इसलिए हमने ग्राहक समुदाय के सुझावों से निर्मित इस जानकारी को संकलित करना शुरू किया। कृपया अपने अनुभव साझा करते रहें ताकि हम इस मुक्त संसाधन में सुधार जारी रख सकें।

Contacting Greyhound - by phone or otherwise

जबकि 214-849-8966 Greyhound का सर्वोत्तम टोल-फ्री नंबर है, उनसे संपर्क करने के कुल 6 तरीके हैं। अन्य Greyhound ग्राहकों के अनुसार, उनकी ग्राहक सहायता टीम से बात करने का अगला सबसे अच्छा तरीका है, उनके कनाडाई ग्राहक सेवा विभाग के लिए उनके 800-661-8747 फ़ोन नंबर पर कॉल करना। कॉल करने के अलावा, सहायता चाहने वाले ग्राहकों के लिए अगला पसंदीदा विकल्प 800-661-8747 के लिए कनाडाई ग्राहक सेवा है। अगर आपको लगता है कि यह जानकारी गलत है या Greyhound से संपर्क करने के अन्य तरीकों के बारे में जानते हैं तो कृपया हमें बताएं ताकि हम अन्य ग्राहकों के साथ साझा कर सकें। And you can click here if you want to compare all the contact information we've gathered for Greyhound.

What is GetHuman's Relationship to Greyhound?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Greyhound. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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