American Airlines, also known as AA, is a major air carrier that flies all over the world. With thousands of flights every day, it's not surprising that American Airlines gets a huge number of phone calls each day at its call center.
As an international company, American Airlines provides phone-based customer service in multiple languages and in many countries. Before calling, check the American Airlines website for the correct number to call.
Countries: You can call American Airlines toll-free from the United States as well as some other countries. In some places, however, calls to American Airlines are toll calls. Make sure you are calling the correct number from the country you are calling from
Languages: American offers U.S. based phone support in multiple languages, including English, Spanish, Japanese, and Mandarin Chinese at all times. French, Portuguese and Creole language assistance is available during limited daytime hours. In addition, customers who are deaf or hard of hearing can use the National Relay Service, which is available 24 hours per day, every day.
Concern: There are different numbers for different concerns. If you are calling about your Admiral's Club membership, AAdvantage account, or baggage issues, for example, you'll need to call a designated number to speak to the right customer service agents.
Next, make sure you have any needed items or documents in front of you, such as your AAdvantage number, ticket confirmation number, correspondence from American Airlines or your travel agent, payment method (such as a credit card), your passport, and billing statements. You may need these over the course of your call.
It's also a good idea to have pen and paper handy so you can take notes if necessary.
How do Consumers Feel About Calling American Airlines Customer Service?
There seems to be a wide range of opinions on the quality of American Airlines' phone-based customer service. Some people report satisfaction with the service they received, while others complain of long wait times and customer service representatives who seem to be unable to issues.
One area of customer service that may be lacking is follow through on promises made by customer service agents. In one publicized case, an individual was the victim of a computer hacking that resulted in the transfer of frequent flyer miles. While a customer service representative promised to restore the miles, third-party intervention was necessary to make the situation right.
What Kind of Issues can American Airlines Customer Service Representative Resolve?
American airlines customer service can resolve many issues, including ticket purchases, changes and cancellations, questions about fairs, baggage issues and special requests.
Like most major airlines, AA will charge you a fee to book a ticket on the phone with a representative. If you wish to avoid this fee, purchase your ticket online.
There are some issues that are difficult or impossible to resolve with American Airlines over the phone. These include:
Passport and visa issues: American Airlines is required to enforce all regulations for international travel. It is up to you to determine whether your passport is valid and whether you have the appropriate visas for your trip.
Items lost in airports and security checkpoints: If you lose an item before you enter the gate, you will need to contact the airport or TSA to report a lost item.
Problems with payment methods: If you are attempting to pay a fare or for a flight change and your payment method isn't working, you'll need to contact your financial institution.
Issues with American Airlines Flight Partners: If you book your fare through American Airlines but your flight is on one of AA's flight-sharing partners, you may need to call that airline to resolve some issues.
If you earned your call with American Airlines customer service and feel as though things did not go as you would have liked them to, don't give up. You still have options for getting your questions answered or an appropriate resolution to your problem.