Aetna Phone Number

Calling Aetna customer service faster by GetHuman

877-238-6200
Customer service
844-202-4408
नए ग्राहकों
Current Wait: 16 मि (6m avg)
Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am
Get to a live person fastest: संकेतों पर 0 दबाए रखें या कहें कि "मुझे ग्राहक सेवा प्रतिनिधि चाहिए।" चिकित्सकीय सेवा के लिए।

Reasons customers like you called recently

Hello, I am wanting to apply to be credentialed in network. I am a mental health provid...
Insurance did not cover test
I'd like to verify my request to add a new provider to our group contract. Confirming c...
Please explain to me why Aetna would not pay for my last claim.
Unable to register to retrieve my member ID and have yet to receive ID cards.
I have made payment on ***,***and ****...Aetna claims they did not receive payments.My...
Buenas tardes, me interesa conocer la extensi*n telef*nica correspondiente a las oficin...
what is the web sight to check my benifits and claims washington state*'
I am a health care provider and I want to sign up for EFT. Can I do it over the phone...
I need an. I D card from Aetna as I have mis placed mine. I am a current member and my...
I realized that none of my claims care being paid for. I called Aetna and spoke to some...
Authorization for **-day prescription of a controlled substance
I need to speak to someone about a prior authorization form my doctor has submitted and...
I am locked out of my Account online.*HOW do I get onto MY AETNA Website?!?
I need to check on my deceased father's life insurance policy for our estate lawyer.
See more recent reasons for calling

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Our Editor's Notes on Aetna's Phone-Based Customer Care

Aetna is a major health insurance and benefits company in the United States. With millions of plan members and in-network health care professionals, it isn't surprising that Aetna receives a lot of customer service calls each and every day.

Why Do People Call Aetna Customer Support?

People call Aetna customer support for a range of reasons, including:

  • Modifying or ending insurance or benefit plans
  • Questions about coverage
  • Help with locating an in-network health care professional
  • Tracking or appealing a claim
  • Technical support in using Aetna's website
  • Finding out whether a prescription drug is covered under a pharmacy plan

Best Practices for Calling Aetna Customer Service

There are several things you can do to help ensure that your call to Aetna is resolved quickly and professionally:

  • Make sure you are calling the correct number. Aetna has different contact information for different programs and services.
  • Before calling, assemble necessary information and documentation. This may include your member ID card, a description of benefits, contact information for your health care provider, relevant correspondence and billing statements.
  • Have a way to take notes during your call. Notes can be helpful if you have to call Aetna back or escalate your case.

How do Consumers Feel About Calling Aetna Customer Service?

Aetna is committed to providing quality customer service and has invested heavily in online and phone-based customer experience tools. In general, callers to Aetna are satisfied with the service that they receive.

What Kind of Issues can Aetna Customer Service Representative Resolve?

An Aetna Customer service representative can resolve a range of issues, including providing callers with information about their coverage, checking on the status of claim processing, and updating personal information, such as changing addresses and phone numbers.

Aetna customer service representatives can also provide information about prescription drug coverage and whether a particular provider is in your network. Getting answers to your questions before scheduling a visit or attempting to purchase a prescription drug can save you both time and money, particularly if your prescription or choice of provider is not covered by your Aetna plan.

What Can't Be Resolved With a Call to Aetna Customer Service?

Aetna customer service representatives are not medical professionals and cannot diagnose medical issues or provide medical advice. While the Aetna does offer a nurse hotline, the nurses who staff this line provide information only, and cannot tell you how to manage your health issues.

It should also be noted that Aetna customer service agents do not make decisions about whether to approve or reject a claim or treatment. They are unable to resolve these issues on your behalf.

What Should You Do If You Have an Unsuccessful Call with Aetna?

Sometimes, customer service calls don't go the way you want them to. If this happens with a call to Aetna customer service, don't fret. You have options for getting answers to your questions or issues resolved.

First, review the notes that you took during your call. If you did not take notes while speaking with Aetna customer service, jot down what you remember from the conversation. Having the facts in front of you will make it easier to stay on topic when you contact Aetna again.

Next, call Aetna back. Customer service representatives have different levels of training and experience, and the next person you speak to might be in a better position to resolve your concerns.

If another call to Aetna does not resolve your issues, try a different way of getting in touch. Aetna offers live chat and email customer service options to its members. Using either one of these options has the benefit of providing you with a transcript of your communication with Aetna.

Customer Number 877-238-6200 - by the Numbers

डायल करने के लिए फोन नंबर877-238-6200
कॉल-बैक उपलब्ध हैहाँ
कॉल एक वास्तविक व्यक्ति द्वारा उठाया गयाहाँ
विभाग तुम बुला रहे होग्राहक सेवा
कॉल सेंटर के घंटेसोम-शुक्र 8 am-8pm ईएसटी
डायल करने का सबसे अच्छा समय8:15 बजे
एक इंसान को फोन भूलभुलैया नेविगेटसंकेतों पर 0 दबाए रखें या कहें कि "मुझे ग्राहक सेवा प्रतिनिधि चाहिए।" चिकित्सकीय सेवा के लिए।
औसत प्रतीक्षा
वर्तमान प्रतीक्षा करें16
रैंक (फोन नंबरों के बीच)1
रैंक (कुल मिलाकर)1
वैकल्पिक तरीकेफोन, चैट, ईमेल, वेब, ट्विटर
संचार की गुणवत्ता89%
मदद की गुणवत्ता60%
ग्राहक वोट2,829
अंतिम अद्यतन जानकारीTue Mar 02 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Aetna's Best Toll-Free/800 Customer Phone Number

यह Aetna का सबसे अच्छा फोन नंबर है, वास्तविक समय में वर्तमान प्रतीक्षा पर पकड़ और उन फोन लाइनों के माध्यम से सही लंघन करने के लिए उपकरण Aetna एजेंट के लिए सही है। यह फ़ोन नंबर Aetna का सर्वश्रेष्ठ फ़ोन नंबर है क्योंकि 36,156 ग्राहकों ने पिछले 18 महीनों में इस संपर्क जानकारी का उपयोग किया और हमें प्रतिक्रिया दी। ग्राहक देखभाल इकाई द्वारा संबोधित सामान्य समस्याएं जो 877-238-6200 कॉल का जवाब देती हैं, उनमें Delayed claim, Make a claim, Coverage question, Get insurance, Renew coverage और अन्य ग्राहक सेवा मुद्दे शामिल हैं। Aetna कॉल सेंटर जिसे आप कॉल करते हैं उसमें California, Philippines, Texas से कर्मचारी हैं और ग्राहकों के अनुसार Mon-Fri 8am-8pm EST खुला है। कुल मिलाकर, Aetna के पास 13 फोन नंबर हैं। यह हमेशा स्पष्ट नहीं होता है कि Aetna प्रतिनिधियों से बात करने का सबसे अच्छा तरीका क्या है, इसलिए हमने ग्राहक समुदाय के सुझावों से निर्मित इस जानकारी को संकलित करना शुरू किया। कृपया अपने अनुभव साझा करते रहें ताकि हम इस मुक्त संसाधन में सुधार जारी रख सकें।

Contacting Aetna - by phone or otherwise

जबकि 877-238-6200 Aetna का सर्वश्रेष्ठ टोल-फ्री नंबर है, उनके संपर्क में आने के कुल 17 तरीके हैं। अन्य Aetna ग्राहकों के अनुसार उनकी ग्राहक सहायता टीम से बात करने का अगला सबसे अच्छा तरीका है, उनके नए ग्राहकों विभाग के लिए उनके 844-202-4408 फोन नंबर पर कॉल करना। कॉल करने के अलावा, ग्राहकों की मदद के लिए अगला पसंदीदा विकल्प नए ग्राहकों के लिए 844-202-4408 के माध्यम से है। यदि आपको लगता है कि यह जानकारी गलत है या Aetna से संपर्क करने के अन्य तरीकों के बारे में जानते हैं तो कृपया हमें बताएं ताकि हम अन्य ग्राहकों के साथ साझा कर सकें। And you can click here if you want to compare all the contact information we've gathered for Aetna.

What is GetHuman's Relationship to Aetna?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Aetna. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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