Trying to activate a new Verizon Wireless phone with my old Verizon Wireless number

GetHuman1980886's customer service issue with Verizon Wireless from January 2019

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Before contacting them, items GetHuman1980886 may need:
PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
Top Tip from another customer
To manage any of your Verizon services you should log into your “My Verizon” account by clicking here https://www.verizonwireless.com/my-verizon/ and using your phone number and password to log in. From there, you should see a list of your services and be able to change, inspect and update your account (or even contact Verizon).
The issue in GetHuman1980886's own words
The problem: Trying to activate a new Verizon Wireless phone with my old Verizon Wireless number
GetHuman1980886 did not yet indicate what Verizon Wireless should do to make this right.
I have an issue with Verizon Wireless too
How GetHuman1980886 fixed the problem
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Verizon Wireless

Customer service issue
Reported by GetHuman1980886
Jan 17th, 2019 - 3 mons ago
I have an issue with Verizon Wireless too
Not resolved
Seen by 22 customers so far
Similar issue to 10285 others
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Timeline
GetHuman1980886 started working on this issue
Jan 17th 4:11am