Got new phone not compatible with straight talk plans

GetHuman-reynacoc's customer service issue with Straight Talk from October 2018

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The issue in GetHuman-reynacoc's own words
The problem: Got new phone not compatible with straight talk plans
GetHuman-reynacoc did not yet indicate what Straight Talk should do to make this right.
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Straight Talk

Customer service issue
Reported by GetHuman-reynacoc
Oct 15th, 2018 - 9 mons ago
I have an issue with Straight Talk too
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Seen by 9 customers so far
Similar issue to 3061 others
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Timeline
GetHuman-reynacoc started working on this issue
Oct 15th, 2018 9:45pm