There is a genin transaction on my card that is causing me trouble I need to explain it...

GetHuman2973027's customer service issue with MasterCard from May 2019

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The issue in GetHuman2973027's own words
The problem: There is a genin transaction on my card that is causing me trouble I need to explain it to you
GetHuman2973027 did not yet indicate what MasterCard should do to make this right.
I have an issue with MasterCard too
How GetHuman2973027 fixed the problem
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MasterCard

Customer service issue
Reported by GetHuman2973027
May 23rd, 2019 - a mon ago
I have an issue with MasterCard too
Not resolved
Seen by 5 customers so far
Similar issue to 817 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman2973027 started working on this issue
May 23rd 10:54pm
GetHuman2973027 confirmed the issue is fixed. Hooray!
May 26th 11:12pm
GetHuman2973027 indicated the issue is not fixed yet.
May 26th 11:12pm