Purchased one bus ticket from Greyhound Bus on phone. Used credit one credit card. Trip...

GetHuman1252886's customer service issue with Greyhound from October 2018

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Help with my Greyhound issue
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Before contacting them, items GetHuman1252886 may need:
Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
The issue in GetHuman1252886's own words
Purchased one bus ticket from Greyhound Bus on phone. Used credit one credit card. Trip from Florida to PA. Cost ***.**. was charged for two tickets on my statement. Credit One states that Greyhound Bus requested ***.** for second ticket. Greyhound states that they have no paperwork on *nd ticket purchase. The two. Companies are putting responsibility on each other. Meanwhile I sure do not have my money They say that they don't have it either. so where's the ***.**? What can I do about situation? Please respond. Thank you.
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Greyhound

Customer service issue
Reported by GetHuman1252886
Oct 3rd, 2018 - a yr ago
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Seen by 9 customers so far
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Timeline
GetHuman1252886 started working on this issue
Oct 3rd, 2018 1:58pm
GetHuman1252886 shared this issue with others over email
Oct 3rd, 2018 1:59pm