Calling Roku for customer service was a mixed-bag experience for me. While the directory was short and I was able to get to a customer service agent in very little time, I have a feeling support is outsourced and it impacted the experience as a customer. It was hard to understand the agent I was sent to, and there was a lot of static in the background that persisted even once I pointed it out. Thus, while I did eventually get help, I think it was a struggle for both of us on both ends of the phone line.
This is slightly disappointing because I feel like thousands of people probably call Roku every day. Most Smart TVs now have Roku built into them, and the brand itself has ventured out quite a bit and now includes things like cameras and doorbells. Therefore, I would expect them to have a more professional experience for customers than they did. It would have been better to wait a few extra minutes on the phone versus getting to someone quickly and we don't understand each other. Even having a better phone line connection would have been a step up.
When I first called, a recorded message said, "Thank you for calling Roku. Your call may be recorded for training purposes." It then told me "For technical support, press 1. For help with your Roku account, recent changes, or subscriptions, press 2. For any other product or service options, press 3." I thought for a moment, and my main issue was that I couldn't get certain functions of Roku to work with my television, so I chose technical support. Had I needed help with sales, maybe the customer support team would have been local, but I can't say for sure.
After choosing technical support, the recorded message gave me another list of options that stated, " If you're having trouble with your TV, streaming device or audio, press 1. For help with cameras, doorbells or any other smart home devices, press 2." I obviously pressed 1, since my issue was with my TV, and the recorded message stated, "An agent will be with you shortly."
This was the impressive part, as the classical music literally only played for about two seconds before I heard a heavily accented voice say, "Thank you for choosing Roku, this is Vishnu." Vishnu worked hard at troubleshooting with me, and we did figure it out. However, his accent made it hard for me to understand him and there was a lot of static noise on the line that made it even harder to understand each other.
This is Roku's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Roku agent. This phone number is Roku's best phone number because 107,868 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 816-272-8106 include Refund a Charge, Device Support, Account Setup, Streaming or Download Trouble, Can't Login and other customer service issues. The Roku call center that you call into has employees from India, Philippines and is open 24 hours, 7 days according to customers. In total, Roku has 1 phone number. It's not always clear what is the best way to talk to Roku representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Roku. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Roku. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.