So which of the following do you need help with? You can say, status of a package I'm receiving, status of a package I sent, schedule a pickup, get a package from I need to understand the reason for your call."
If you're calling for the status of a package, say yes or press one. If not, say no or press two."
FedEx's 800-463-3339 phone number is designed to help customers with packages, although it can be used to get information. In order to get help from an actual person, you'll need to have a package to track. Otherwise, you'll be getting help from the automated system.
That's not a bad thing, given that the automated system is somewhat helpful. When I dialed, I was asked for the reason for my call, and I said that I wanted to know the shipping rates for a package.
The system told me that it could send me a link to FedEx's website with the information needed to answer my question. I said that was fine, and the system then asked me if it was my first time contacting FedEx for assistance. I said that it was, and the system said that in that case, I would need to confirm that I was willing to receive data from FedEx before it would send me a text.
I got the first message from FedEx asking me to approve communication from its virtual assistant, and I sent back "Yes" to confirm that I could receive messages. Following that, I received a follow-up message containing a link to FedEx's shipping rates on its website.
The site told me that I could choose from any of 12 box shapes and sizes if I wanted flat-rate shipping, or I could choose to have my shipping costs calculated based on the size of the package and the distance it was traveling. If I wanted to pay for custom sizing and distance, I could use a shipping calculator to see which was the better deal.
At that point, the system said I could go back to the main menu if I had another question, or I could choose to hang up if I'd received all the help I needed. I opted to end the call at that point.
Overall, I thought this was a strong experience. Having the automated system handle the questions that the website couldn't answer and having the ability to speak to someone if more specific help was needed helps make the process easier for all callers. If a caller doesn't have easy access to the internet, they can get a text with the information they need, or they can wait on the phone for a live person to help. This system ensures nobody gets left out and everyone can get assistance.
Based on the experience I had, I would absolutely use this number if I needed customer service.
This is FedEx's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FedEx agent. This phone number is FedEx's best phone number because 87,216 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-463-3339 include Missing Delivery, Delivery Problem, Account Access, Refund a Charge, Track a Package and other customer service issues. The FedEx call center that you call into has employees from Maryland, Spain, India, Philippines and is open 24 hours, 7 days according to customers. In total, FedEx has 2 phone numbers. It's not always clear what is the best way to talk to FedEx representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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