Toll-free·Calls Customer Service·Most popular Williams-Sonoma number
Q:
How do I talk to a live human at Williams-Sonoma?
A:Don't press or say anything
Q:
Does Williams-Sonoma offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Tuesday. Details
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Williams-Sonoma phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press or say anything
Below are some clips we've found from Williams-Sonoma's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Williams Sonoma.
Your call may be monitored or recorded for quality and training purposes.
Please let us know why you are calling. You can say track my order, new order, received a furniture scheduling notification, Capital One credit card, or customer service."
Excerpt from a call with Williams-Sonoma
Saturday, January 27, 2024 2:13 AM
The first phone menu
"Thank you for calling Williams Sonoma.
Your call may be monitored or recorded for quality and training purposes.
Sorry. I didn't get that.
For all other inquiries, say customer service.
Or press five.
Let's try something else. To track an existing order, say track my order or press one.
If you received a notification to schedule your delivery, or need to change your delivery appointment, save furniture scheduling, or press two."
Excerpt from a call with Williams-Sonoma
Thursday, February 22, 2024 7:47 PM
What are the hours and when should I call?
Williams-Sonoma operates the call center for this 877-812-6235 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 576 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Williams-Sonoma phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Williams-Sonoma staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Williams-Sonoma is Friday.The most busy day to call is Tuesday.Again, this is based on a sample of 576 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call Williams-Sonoma
In summation, the best day to call Williams-Sonoma is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Williams-Sonoma number, but it is also the day with the shortest hold times.
Why Customers Call Williams-Sonoma
If you have time to do a bit of reading before you call Williams-Sonoma, we recommend you read over some of our problem-specific articles.
If you need to return an item you purchased from Williams Sonoma, you should be able to do so if you have proof of purchase and make the return within 30 days of the date of purchase. There are several restrictions on which items are eligible for return, and even more restrictions for international returns. You can make returns via UPS or in person to a Williams Sonoma retail store.
Unfortunately, personalized or monogrammed items cannot be returned to Williams-Sonoma. These products are specifically customized to meet your preferences and cannot be resold to other customers. Williams-Sonoma takes pride in their commitment to exceptional customer service, ensuring each product meets the highest quality standards. They encourage customers to carefully review their orders before personalization to avoid any errors or issues. In the case of damaged or defective personalized items, Williams-Sonoma will gladly replace or refund the purchase. However, it is crucial to notify their customer service team within 30 days of receiving the product. Contacting Williams-Sonoma's support team for any further concerns or inquiries is recommended.
Yes, Williams-Sonoma allows returns without a receipt within 30 days of purchase. However, please note that in such cases, the refund will be issued in the form of merchandise credit at the lowest selling price within the previous 30 days. This credit can be redeemed for any purchase at Williams-Sonoma, both in stores and online. In order to facilitate the return process, it is helpful to present a valid photo ID when returning an item without a receipt. Williams-Sonoma aims to provide exceptional customer service, and their flexible return policy ensures that customers can easily exchange or receive store credit for items they wish to return, even without a receipt.
Click the link above to get answers to just about any Williams-Sonoma customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Williams-Sonoma, and their purpose. Are any of these similar to the reason you are trying to call?
Order issue in Australia: "I've made a mistake somehow with my order from Australia and was charged $83 for wrapping."
- From a call lasting 10m 7s , Jan 27, 2024 2:13 AM
More Williams-Sonoma Customer Service Contacts
There are of course other ways to contact Williams-Sonoma customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Williams-Sonoma provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Williams-Sonoma will reply our your email.
As a last, sometimes only, resort- Williams-Sonoma customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Williams-Sonoma's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Williams-Sonoma agent. This phone number is Williams-Sonoma's best phone number because 3,456 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-812-6235 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Williams-Sonoma first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or web. In total, Williams-Sonoma has 1 phone number. It's not always clear what is the best way to talk to Williams-Sonoma representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Williams-Sonoma. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Williams-Sonoma. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.