Optus is a telecommunications company that operates in Australia, offering broadband Internet, mobile phone, and, in some areas, cable television services. As the second-largest telecommunications company in Australia, Optus receives many phone calls to its customer service center every day.
People call Optus customer service for many reasons, including:
There are several things that you can do when calling Optus to improve your chances of a quick answer to a question or a speedy resolution to a problem:
As you might expect, there are mixed opinions on the quality of Optus customer service. While some customers are satisfied with the level of phone-based service they receive, others feel differently, stating that they spend a lot of time on hold or that Optus representatives are simply unable to resolve their concerns.
It should be noted, however, that surveys show that the customer service issues experienced by Optus customers are not unique in the industry. Media reports have indicated that many other telecommunications companies have dissatisfied customers.
In 2019, Optus became proactive and started offering additional options for filing customer service requests as well as establishing a "case management" approach that assigns a problem to a single representative who can work toward a resolution.
Optus can resolve many issues by phone, including billing questions, helping you to reset a password, troubleshooting service and equipment, arranging for technician appointments, and transferring services.
Optus phone representatives can also answer questions about your service or services and assist in replacing or upgrading devices or equipment.
Issues that involve equipment or line malfunctions may require a visit from a technician to resolve. If you need to return or exchange equipment, you'll have to do that by mail or at an Optus location.
If you get off a call with Optus feeling frustrated or dissatisfied, don't give up. There are options for getting your concerns addressed.
First, if you didn't take notes during your call, take some time to write down or type out what occurred during your conversation with an Optus customer service representative. Having this information in front of you when you contact Optus again can be helpful in explaining your situation.
Next, try calling again. Another agent may be better trained and able to address your concerns professionally.
If calling doesn't seem to work, consider these alternatives:
यह Optus - Faults का सबसे अच्छा फोन नंबर है, वास्तविक समय में वर्तमान प्रतीक्षा पर पकड़ और उन फोन लाइनों के माध्यम से सही लंघन करने के लिए उपकरण Optus - Faults एजेंट के लिए सही है। यह फ़ोन नंबर Optus - Faults का सर्वश्रेष्ठ फ़ोन नंबर है क्योंकि 18,606 ग्राहकों ने पिछले 18 महीनों में इस संपर्क जानकारी का उपयोग किया और हमें प्रतिक्रिया दी। ग्राहक देखभाल इकाई द्वारा संबोधित सामान्य समस्याएं जो 131 344 कॉल का जवाब देती हैं, उनमें Technical Support, Service, Account access और अन्य ग्राहक सेवा मुद्दे शामिल हैं। Optus - Faults कॉल सेंटर जिसे आप कॉल करते हैं उसमें Singapore से कर्मचारी हैं और ग्राहकों के अनुसार 24 hours, 7 days खुला है। कुल मिलाकर, Optus - Faults के पास 1 फोन नंबर है। यह हमेशा स्पष्ट नहीं होता है कि Optus - Faults प्रतिनिधियों से बात करने का सबसे अच्छा तरीका क्या है, इसलिए हमने ग्राहक समुदाय के सुझावों से निर्मित इस जानकारी को संकलित करना शुरू किया। कृपया अपने अनुभव साझा करते रहें ताकि हम इस मुक्त संसाधन में सुधार जारी रख सकें।
जबकि 131 344 Optus - Faults का सर्वोत्तम टोल-फ्री नंबर है, यह उनसे संपर्क करने का एकमात्र तरीका भी है। उनकी ग्राहक सहायता टीम से बात करने का अगला सबसे अच्छा तरीका यह हो सकता है कि आप गेटहुमन को अपनी समस्या के बारे में बताएं और हमें उनसे संपर्क करने का सबसे अच्छा तरीका खोजने की कोशिश करें या उस विशेष मुद्दे के लिए सहायता पाएं। कॉल करने का प्रयास करने के अलावा, आप हमें यह बताकर भी शुरू कर सकते हैं कि समस्या क्या है ताकि हम आपको संचार के सर्वोत्तम रूप या लिखित मार्गदर्शिका से मिला सकें। अगर आपको लगता है कि यह जानकारी गलत है या Optus - Faults से संपर्क करने के अन्य तरीकों के बारे में जानते हैं तो कृपया हमें बताएं ताकि हम अन्य ग्राहकों के साथ साझा कर सकें। And you can click here if you want to compare all the contact information we've gathered for Optus - Faults.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Optus - Faults. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our SafeLink Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Virgin Mobile Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like SafeLink or Virgin Mobile. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.