Groupon is an e-commerce company that sells discount coupons for products, services, travel and events. With billions of dollars in revenue annually, it isn't surprising that Groupon receives a lot of requests for customer support.
It is not possible to call Groupon's customer service department directly. Instead, you will need to connect with Groupon via the customer service section of its website or mobile app. From there, you have the option of live chat with an agent, sending an email or requesting a call from a representative.
People contact Groupon customer support for a range of reasons, including:
It is not possible to call Groupon customer service directly. Instead, you must log in to your Groupon account via mobile app or on Groupon's website.
If you do not have a Groupon account, but purchased your offer as a site guest, you will need to enter your order number on Groupon's website so that you can access the customer support portal.
When communicating with Groupon about your concern, make sure you have copies of your original order and any vouchers that you received. This will allow you to reference what is on these documents during your conversation.
If you do request a call from Groupon, make sure that you can take notes during your conversation. Notes taken during your call can be useful if you have to escalate your case.
Many people express frustration with Groupon customer support, although some report that they were generally satisfied with the response that they received. There are a few areas of dissatisfaction that are most commonly reported by consumers:
In one case, a prominent consumer advocacy journalist was approached by someone who purchased vouchers for tickets at an amusement park. While the Clearly stated that the offer was two tickets for one voucher, Groupon later sent out a "clarification" that the voucher was only good for one ticket.
Unfortunately, people had already paid for vouchers under the previous terms and neither the amusement park nor Groupon would address the problem. The consumer who sought help from the journalist was rebuffed by a customer service representative who would only provide scripted answers to her questions. Eventually, the negative publicity forced Groupon to honor the original terms of the offer.
Groupon customer support can resolve a range of issues, including questions about the nature of Groupon deals, handling refunds or exchanges when permitted to do so, as well as providing technical support for Groupon's website or mobile app. In addition, communication with a Groupon representative can be useful in reporting fraudulent transactions.
Because Groupon sells discount vouchers to customers on behalf of third-party companies, it cannot control the quality of products or services provided. If a purchaser is dissatisfied with the purchase itself (not the Groupon voucher), he may not be able to resolve the issue with Groupon.
If you are unhappy with your call with a Groupon representative, don't fret. You may still have options.
First, if you did not take notes during your original call, take a few moments to write down or type out what happened during your communication with a Groupon representative. This information can be useful in further contacts.
The next thing you can do is request another callback. Not all representatives are the same and some have more training and education than others. A more experienced representative may be able to resolve your issue.
If speaking to a representative doesn't seem to be getting you anywhere, try other approaches to working with Groupon, including reaching out over social media platforms or using its email or live chat options. Text-based communications have the advantage of providing you with a record of your communications, something that may be useful if you need to involve a third-party in your dispute.
यह Groupon का सबसे अच्छा फोन नंबर है, वास्तविक समय में वर्तमान प्रतीक्षा पर पकड़ और उन फोन लाइनों के माध्यम से सही लंघन करने के लिए उपकरण Groupon एजेंट के लिए सही है। यह फ़ोन नंबर Groupon का सर्वश्रेष्ठ फ़ोन नंबर है क्योंकि 1,724,766 ग्राहकों ने पिछले 18 महीनों में इस संपर्क जानकारी का उपयोग किया और हमें प्रतिक्रिया दी। दुर्भाग्य से, कोई Groupon ग्राहक सेवा एजेंट फ़ोन उठाते हैं, इसलिए हमने अन्य मुद्दों को हल करने के लिए अन्य तरीके संकलित किए हैं जिन्हें ग्राहक Change My Order, Order Never Arrived, Refund My Order, Update Account Info, Voucher Code Won't Work और अन्य ग्राहक सहायता मुद्दों सहित 877-788-7858 कहते हैं। Groupon कॉल सेंटर जिसे आप कॉल करते हैं, उनके आईवीआर या रोबोट फोन मेनू सिस्टम द्वारा उत्तर दिया जाता है जो निश्चित रूप से 24/7 खुला है। कुल मिलाकर, Groupon के पास 1 फोन नंबर है। यह हमेशा स्पष्ट नहीं होता है कि Groupon प्रतिनिधियों से बात करने का सबसे अच्छा तरीका क्या है, इसलिए हमने ग्राहक समुदाय के सुझावों से निर्मित इस जानकारी को संकलित करना शुरू किया। कृपया अपने अनुभव साझा करते रहें ताकि हम इस मुक्त संसाधन में सुधार जारी रख सकें।
जबकि 877-788-7858 Groupon का सर्वश्रेष्ठ टोल-फ्री नंबर है, उनके संपर्क में आने के कुल 5 तरीके हैं। अन्य Groupon ग्राहकों के अनुसार उनकी ग्राहक सहायता टीम से बात करने का अगला सबसे अच्छा तरीका है, GetHuman को अपने मुद्दे के बारे में बताना और हमें आपकी मदद करने के लिए किसी को ढूंढने देना। कॉल करने के अलावा, ग्राहकों की मदद के लिए अगला पसंदीदा विकल्प Customer Service के लिए Online Help है। यदि आपको लगता है कि यह जानकारी गलत है या Groupon से संपर्क करने के अन्य तरीकों के बारे में जानते हैं तो कृपया हमें बताएं ताकि हम अन्य ग्राहकों के साथ साझा कर सकें। And you can click here if you want to compare all the contact information we've gathered for Groupon.
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