We're sorry to hear that you are experiencing this problem. To gain control of your account without your old phone, you need to reset your Two-Factor Authentication. Please note that for this process, you must know your Chime login information. If you remember your login details, you can log into your account from a new device and Chime will prompt you to confirm your identity with your social security number. Once you've done this, the Two-Factor Authentication will be reset, permitting you to link a new mobile number to your account. This will overwrite the previous phone number linked to your account.
Asked Apr 14, 2024 8:26 AM