My cell phone is malfunctioning* it completely turns off when in use , the same text me...

GetHuman-aminahma's customer service issue with Samsung from March 2019

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The issue in GetHuman-aminahma's own words
My cell phone is malfunctioning* it completely turns off when in use , the same text message comes in over and over, it easily overheats and it's never charged at the percentage that it says it is. I would like to my phone to be fixed or replaced. Thank you.
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Samsung

Customer service issue
Reported by GetHuman-aminahma
Mar 24th, 2019 - 6 mons ago
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Timeline
GetHuman-aminahma started working on this issue
Mar 24th 7:07pm