I purchased * pairs of pants from Macy's while visiting my son in Gilbert, AZ I live...
GetHuman3227991's customer service issue with Macy's from July 2019
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The issue in GetHuman3227991's own words
I purchased * pairs of pants from Macy's while visiting my son in Gilbert, AZ I live *** miles from the nearest macy's. the pants fit while trying them on in the store but after wearing them for no more than ** minutes they stretched out of shape and are too big..I wan't to return them by mail to avoid a *** mile round trip. i have called customer service, did a live chat with Macy's and called the store and no one is able to help me. They can't send me a shipping label. They don't know where I should send them and don't know how to do an exchange for a smaller size. extremely poor customer service.
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