I Need help to remove fake review on my business in google map. This person didn't even...

GetHuman-loidinh's customer service issue with Google from May 2018

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The issue in GetHuman-loidinh's own words
I Need help to remove fake review on my business in google map. This person didn't even stay at our bed and breakfast, how can this person score one star, try to ruin our business reputation. This person signed in google name ( Silas Kartz ) please help Thank you.*My Business name : Bella Luna Bed and Breakfast **** Menu Road, West Kelowna, BC v*z *k* Canada.
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Customer service issue
Reported by GetHuman-loidinh
May 30th, 2018 - a yr ago
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman-loidinh started working on this issue
May 30th, 2018 7:17am
GetHuman-loidinh indicated the issue is not fixed yet.
May 30th, 2018 2:06pm