What is Instacart's return policy?

Asked 6 months ago
Instacart's return policy aims to ensure customer satisfaction. If you're unsatisfied with your order, you can initiate a return within 7 days of delivery. Simply navigate to the Instacart app or website, go to "Your Orders," select the specific order, and choose the "Report a problem" option. From there, you can select the items you'd like to return and explain the reason for the return. Instacart will then review your request and provide a resolution, which may include a refund or credit. It's important to note that the policy doesn't apply to perishable items, and depending on the circumstances, Instacart may request photo evidence of the issue. For further details, it's recommended to review the "Returns & Refunds" section on the Instacart website or reach out to their dedicated customer support team.
Answered Nov 1, 2023

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call Instacart?

If you need to call Instacart customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Instacart

Instacart

Find a list of many popular Instacart questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call InstacartInstacart Customer Service FAQAsk a Question
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!