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Gazelle.com Customer FAQ

Top Answers & How-to Guides

What is Gazelle.com's Phone Number?

The question we are asked most often is about how to talk to Gazelle.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I reset my password?

To reset your password on Gazelle.com, go to the login page and click on the "Forgot Password" link. Enter your email address associated...

What payment methods do you accept?

At Gazelle.com, we offer a range of convenient payment methods to ensure a seamless transaction process. We accept major credit cards,...
Ask any question you have about Gazelle.com customer service, get an answer now.
Contact Gazelle.com customer service

Orders

What Do I Do If My Order Was Cancelled by Gazelle.com?

A cancelled order doesn't have to be a mystery. Customer care can answer questions and determine why your order was cancelled. Once...
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How do I track my order?

To track your order, log into your Gazelle account and navigate to the "Orders" section. Find the order you wish to track and click...
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Can I change or cancel my order after it has been placed?

Yes, you can change or cancel your order after it has been placed, but there are certain conditions to consider. If you wish to make...
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Account

How do I reset my password?

To reset your password on Gazelle.com, go to the login page and click on the "Forgot Password" link. Enter your email address associated...
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What payment methods do you accept?

At Gazelle.com, we offer a range of convenient payment methods to ensure a seamless transaction process. We accept major credit cards,...
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Returns

What should I do if I receive a defective product?

If you receive a defective product from Gazelle.com, please contact our customer service team as soon as possible to report the issue....
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What is your return policy?

At Gazelle.com, we strive to ensure your complete satisfaction with every purchase. Our return policy allows you to return any product...
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Shipping

How long does shipping take?

At Gazelle.com, we strive to ensure a seamless and efficient shipping experience for our customers. The shipping time may vary depending...
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Do you offer international shipping?

Yes, Gazelle.com offers international shipping to select countries. We understand that our customers come from all around the world,...
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Warranty

Do you offer warranty for the products?

Yes, Gazelle.com offers a warranty for the products it sells. We understand the importance of providing our customers with peace of...
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Product Condition

Are Gazelle.com products new or used?

Gazelle.com specializes in selling pre-owned electronic devices. We offer a wide range of used products, including smartphones, tablets,...
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Trade-in Options

Do you offer trade-in options for devices?

Yes, we offer trade-in options for a wide range of devices. At Gazelle.com, we understand that technology is constantly evolving, and...
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Help me with my Gazelle.com customer service issue

Ask any question you have about Gazelle.com customer service. We will do our best to get you answers right away.
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