This Verizon Wireless global roaming hotline is set up to help customers calling from outside the United States. The line is available 24 hours a day, 7 days a week, and exists specifically to provide support for Verizon’s international phone plans and travel assistance for Verizon Wireless customers.
When I dialed the number, I was greeted by an automated message and immediately prompted to enter my Verizon wireless phone number. However, I was also given the option to press pound to bypass that step, meaning that a non-Verizon customer could also access this line if necessary.
Following this prompt, I was taken to an automated menu that laid out three primary support options for this hotline. I could receive technical support for making international phone calls, technical support for using wireless data while abroad or assistance with adding a travel plan to a Verizon account.
No matter which option you choose at this point, the call will be transferred to a live Verizon customer service representative. When my call was transferred, I was connected to a representative almost immediately. The rep I spoke to was friendly and seemed happy to answer my questions.
It’s worth noting that Verizon’s global roaming hotline does boast an automatic callback feature if your call is disconnected, which is a valuable service. There’s not much worse than being disconnected during a customer service call and then having to call back and start at the very beginning of the process.
When my call to Verizon unexpectedly dropped, I received an almost immediate call back from the same representative with whom I’d been speaking. In fact, I actually missed the initial call back, and the Verizon rep called back a second time — I was impressed by this level of dedication to customer service.
Despite the rep’s desire to help, this call center is only able to provide assistance on issues related to international calling. When I inquired about the possibility of getting information regarding Verizon’s domestic offerings, the representative directed me to Verizon’s website and gave me a separate customer assistance hotline. He was not able to transfer me directly within the Verizon customer service system.
The global roaming hotline is set up for a very specific subset of Verizon customers — those who already have an international calling plan or who are interested in purchasing one. Based on my experience, I would expect to receive prompt and thorough customer service if I had an issue related to an international phone plan. Verizon customers who need support with other issues or who have general questions about domestic phone plans would be better off seeking solutions through Verizon’s website or one of the company’s other customer service numbers.