This call, including conversations with you or any other person, may be recorded or monitored for quality or security purposes. To get started, what's the ten digit phone number on your PayPal account?"
If you don't know the phone number, press one. If you're on the PayPal website and have a onetime passcode, press two."
When I called this number, I was immediately connected with PayPal's automated system. Some of the reasons one might call this line include resolving issues with a PayPal transaction or getting help accessing an account. Representatives here can also help you update your account information or report fraud. You might also contact this line with a consumer complaint regarding a product or service you ordered and paid for through PayPal.
The computer system scanned my phone number and let me know that the number I was calling from matched company records for an active account. Then, it asked for some personal verification information. This included the last four digits of a debit or credit card connected with my PayPal account. I was also asked to reenter my phone number, including the area code.
After I authenticated my information, a recording asked what I needed help with. When I tried to state that I was having trouble accessing my account, the recognition system didn't register all my words. I had to restate my inquiry before I was told to wait on hold for an agent. As I waited, I was told my call may be monitored or recorded. Then, the system played some music. I wasn't given the option to request a callback at the number I entered or leave a message for an agent to address later.
I waited for about 30 minutes before someone picked up my call, although I did call during midday. The wait time could be shorter in the evening, outside peak hours. When they answered, the agent was friendly but sounded like they wanted to finish my call as soon as possible.
I asked the rep for help troubleshooting issues with account access. They encouraged me to visit the website's help section, but I kept them on the line with a few questions. The person I spoke to had a thick accent and was a little difficult to understand, but they were happy to repeat their directions when necessary. They answered my questions quickly and seemed genuinely knowledgeable about the ins and outs of PayPal account details.
I also asked for help changing my account information, including the email it was connected to. The representative provided straightforward and easy-to-follow directions about how to perform the changes, although they said they could not do it for me. Overall, although I waited a long time to be connected, the agent quickly resolved my issues; I spent only a couple of minutes speaking with them.