I'm thinking about buying a new laptop from HP, and have some questions that I would like to get answered before making the purchase. While I'm technically buying the laptop for personal use, I also freelance from time to time and there are certain specs it needs to meet to be up to my standards. With that in mind, I called HP hoping that I would be able to talk to someone who could answer my questions definitively.
HP is a large laptop manufacturer, but they aren't one of the leading manufacturers anymore so I was hoping to get ahold of someone without too much of a wait. The company's price range as a mid-range laptop producer fits my budget and may allow me to buy slightly more RAM than I could afford otherwise. I waited about 4.5 minutes to talk to someone, so it worked out well. However, they need to update their hold messages as I will touch on in a second.
When I first called, I was greeted by an automated assistant who said, "Thanks for calling the HP Store. Your call may be monitored or recorded for quality services. Hello, I’m Holly an automated system you can speak to in short sentences. You can say things like, I want to buy a laptop, or I need tech support." I replied that I would like to buy a laptop, and then waited for a minute for her to respond. There was a delay in the response, but then the virtual assistant said, "To get you to the correct team, I need to gather a few details. Are you calling for business or personal use today?"
I had to think for a second on this one because really I plan to use it for a mixture of things, but ultimately I chose personal. Then the assistant said, "Okay, I can help you get your order placed. Let me transfer you to an agent for further assistance." I was only on hold for 4 minutes, which was nice, but they needed to update their hold messages for sure.
A recorded message told me that their items would make good holiday stuffings and that the delay in talking to a representative was due to the busy holiday season. Besides that, the poppy elevator music wasn't bad. The representative who picked up had a slight accent and almost sounded robotic, but was able to answer my questions so I got what I needed out of the call.