Dell's customer support is dedicated to helping customers seeking help with tech issues, order assistance and product purchases. I was interested in gathering information about purchasing a new laptop and called Dell to discover where and how to buy a computer. Upon calling, you're immediately asked by the automated system how you need help, but no menu options are given. You'll need to say sales, tech support, recent order, billing issues or something else to get to the right department. I said "sales" and waited on the phone for less than a minute before a customer service rep was on the line.
I described my current situation to the rep, stating I was interested in purchasing a new laptop but wasn't sure where to begin. To help narrow down my options, she asked me what I would use the computer for and if I had a price range in mind. I explained the laptop would be for personal use at home — mostly for our family's online access, documents and games. She recommended a specific Dell line that would make the most sense for me, adding that it would be ideal to visit a local Best Buy to see the computer in person. Dell has no specific storefront or location, so she explained all devices must be purchased over the phone, online or at a Best Buy.
Another helpful tip she offered was suggesting I view the computers in the store and return to Dell's website to compare prices. Sometimes better pricing deals are available online, she said, adding that Dell's annual Black Friday sale products would be featured on their website as part of an early release promotion. In addition, Dell offers a payment plan option for customers, allowing them to finance purchases over $750 without paying interest for 12 months. This sounded like a great plan for my personal needs.
I expressed concern over the shipping method and protective measures for computer delivery. The rep assured me that I would receive adequate tracking information for my purchase and would need to be home to sign for the delivery. I would also get minute-by-minute updates on the day of delivery to ensure I would know the time to be home. She was very patient and helpful during the 10 minutes we were on the phone while directing my attention to a plethora of information and articles on Dell's website.
She advised me to contact Dell again when/if I needed any help setting up the new laptop/computer, as tech support can assist with this process. This was one of the best customer service calls I've experienced in which the Dell representative was knowledgeable and willing to answer any questions. Dell's website also allows you to chat with online representatives, if that's preferred, as well as to track your order once purchased. These options make it convenient and effective to access help.