Calling this number can help you get the address to receive information from Bank of America's bankruptcy repayment services, but for the most part, that's it. You might be able to get customer help if you're willing to provide personal information, but if you're not going to give that out, this is as far as you can get.
When I called, I was only able to get as far as requesting the address for repayment services, which I did to check what it would provide. Upon asking for the address, it gave two of them to me. One was the standard address, with the other being used for overnight requests. With each address, the system gave me the address twice to confirm I had it before hanging up at the end of the message.
If you're trying to get this information, you have to wait until the system actually gets to that part of the welcome message before moving forward. To request the address, you must press 1, but you can only do so after the system tells you to do it to get the Bank of America address. Doing it either before or after that part of the message has completed results in the system ignoring your entry.
When calling Bank of America and trying to get past the initial choke point, you need to call at the correct time to be able to get someone on the phone. If you call past 5 p.m. on Monday through Friday or at any time on weekends, you won't be able to connect with anyone. In those situations, the system simply tells you that nobody is available to take your call and you'll have to try back another time.
Neither the automated assistant nor Bank of America do anything to tell you this, however, as this number isn't publicized on Bank of America's website. It's known as the bankruptcy number and confirms its purpose when you dial, but Bank of America doesn't list it on an official website. Its existence is only known because of third-party sites that put this number out there for potential customers.
Given that this number doesn't have a transfer system to get you to other branches of Bank of America, it makes sense that it isn't publicized. Bank of America clearly wants to keep this only for the select few customers who need it, and it isn't going to make it easy for people to gain access to it.
I find that understandable, and given that Bank of America has gone out of its way to hide this number, I have no problem with the lack of a true phone menu. I wouldn't use this number unless I specifically needed it, as it appears to be no use to anyone who hasn't already begun bankruptcy protection services through Bank of America.