We're sorry to hear about your experience, Robert. The insurance issue you're mentioning is generally handled between the customer and the rental agency. However, we recommend reviewing the rental policy you agreed to when you booked your car. If you were indeed forced to purchase additional unnecessary coverage against the original terms, try reaching out to Economy Rental directly to discuss and potentially resolve the dispute. It's important to understand that Priceline is not directly responsible for third-party insurance policies, but we always encourage customers to know and understand the policies in full at the time of booking.
Asked Mar 27, 2024 12:27 AM