Instagram Customer FAQ

If you've lost access to your email and forgot your Instagram password, you can reset it via your Facebook account if they are linked. Open the Instagram app on your mobile device, click "Forgotten password," and choose 'Log in with Facebook' option. If your Facebook isn't connected or you also cannot access it, you can use the "Need more help" option below the password reset form. Fill in the request form with accurate information about your account to assist the Instagram team in identifying your account. It may take several days for Instagram to review your request and restore access to your account. Please note that this information must match the account details for verification to be successful. Always remember to keep your email address and Instagram up-to-date to streamline the recovery process.

If you're unable to use filters on Instagram, it could be due to several reasons: you may not have the latest version of the app, your account might have restrictions, or the filter might not be available in your region. Try updating the app to the latest version first. If that doesn't work, check your account settings to make sure you have access to all features. If the filter you're trying to use isn't available, unfortunately, there's not much you can do other than wait and see if it becomes available in your region later.

We're sorry to hear that you're experiencing this issue. Try the following steps to recover your account: 1. Open the Instagram app and on the login screen tap 'Get help signing in'. 2. Enter your username, email, or phone number associated with the account and tap next. 3. On the next page, click on 'Need more Help?' 4. Follow the instructions on-screen and fill in the details about your hacked account such as email, phone number. 5. Instagram will review your request. They might ask you to provide a picture of an ID or other documents to prove that you're the owner of the account. Remember to maintain records of your police complaint, as it would be substantial proof while reaching out to Instagram for the recovery process. It may take a bit of time, but Instagram generally responds effectively to such problems.

If you are unable to login to Instagram because you changed your phone number, you will need to reset your password using your email address. When you are on the login screen, click on "Forgot Password?" Then, follow the prompts to enter your email address. Instagram will send instructions to your email for resetting your password. After resetting your password, you can login again. Keep in mind to update your profile information with your new phone number to avoid similar situations in the future.

We understand your concern. If you believe your Instagram account was mistakenly disabled, you can appeal the decision. Open the Instagram app on your device and follow the on-screen instructions for Account Disabled. You'll be directed to a form where you can explain the situation. Fill out the form and wait for Instagram to review your case. They'll get back to you via the email address you provide. It's important to be patient during this process as it may take some time. If your account was indeed disabled by mistake, you should regain access soon.