Aetna Customer Service

Contact Aetna & solve common issues

Use Aetna's Phone Number

Aetna's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Aetna. Below you will also find the phone and non-phone-based contact information we've gathered.

Aetna: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Aetna.
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Click below to show 1 more questions, answers, and complete guides to common Aetna customer support problems.

Contacting Aetna customer support

Below you can compare and contrast the 13 ways to contact Aetna by looking at which ones are the fastest and which ones other customers recommend the most for solving Aetna customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Aetna across the following channels: Phone, Chat, Web, Twitter.

Phone number / contactWaitVotes
800-872-3862
Customer Service
8 mins113
800-962-6842
Claims Department
16 mins349
877-238-6200
Dental Customer Service
2 mins129
Live Chat at aetna.com
Customer Service
21 mins318
888-632-3862
Provider Service Center
3 mins302
Online Help at aetna.com
Customer Service
< 2 hrs127
800-353-1232
Medical Provider Credentialing Customer Service
2 mins127
800-633-0637
GE Health Choice Retiree
2 mins368
@AetnaHelp
Customer Service
2 mins105
800-694-3258
Medicare Supplement Customer Service
2 mins33
800-952-2700
Large Case Pension Customer Service
2 mins102
813-775-0190
International Customer Service
15 mins389
800-231-7729
International Customer Service Toll Free
7 mins206

Recent reasons customers contacted Aetna:

I moved recently I have misplaced all of my insurance papers and my cards how can I rep...
I am an in network Aetna provider. I keep getting an attempted fax to my landline from...
I wanted to know my members id
I was just wondering if maybe coverage covers a gym like Planet Fitness or a personal t...
Need a new ID card lost mine
Hello Provider Relations Department. *I have been looking for the correct number to cal...
I want to get back on humana I don't want united health care insurance
Today in my mail I received a new ID card. Thing is I didn't order a replacement card...
I have been taking Adderall for several years now and it’s on back order till my last p...
I am a provider, I need to speak to a live person regarding a claim. I don't need clai...
I was recently credentialed with Aetna and would like to know the date of credentialing.
Need to know. Who takes the master card from Aetna for gas by my house and how much I h...
Could pick up RX even though it’s ready
New to Aetna and Really need to get my ID card sent to meet. Also I need to know if the...
I need to confirm my coverage will be effective *-*-**. I believe I have completed ever...

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Does GetHuman work with Aetna?

GetHuman does not work with Aetna's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Aetna at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Aetna's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Aetna at a Glance

Aetna has 1 chat option
Aetna has no customer email
Aetna has 1 help forum
Aetna has 1 twitter handle
Aetna has no facebook page
Contact information overview

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