Spirit Air is an ultra low cost budget airline that operates within the US, Latin America and the Caribbean. As an airline that can offer incredibly low fair to consumers, it is not surprising that it receives many customer service calls each and every day.
Why Do People Call Spirit Air Customer Support?
Best Practices for Calling Spirit Air Customer Service
There are several things that you can do to help ensure that your call to Spirit Air customer service is handled quickly and professionally:
From the outset, understand that Spirit Air operates differently than many airlines. Flights are unbundled, which means that you pay for every component of your trip. You will pay for the cost of the flight itself, but will also be required to pay additional money for things like a seat assignment or any baggage that you take with you. This can be confusing to many travelers, but if you understand the principle of spirit pricing, you will experience less frustration and avoid a conflict with a customer service agent.
Have all relevant documentation on hand before calling. This may include ticket confirmations, boarding passes, baggage claim receipts and any previous correspondence between you and spirit air regarding your issue.
Have pen and paper handy so that you can take notes during your call. These can be useful if you have to escalate your case.
How do Consumers Feel About Calling Spirit Air Customer Service?
As an ultra discount airline, Spirit Air is mostly concerned about keeping costs low, which means that customer service can sometimes be lacking. Many consumers complain that it can be difficult to get in touch with a live person and that customer service agents are often not empowered to provided quick resolutions. That said, some customers do report positive experiences. Being prepared for calls and having reasonable expectations can go a long way toward ensuring success.
What Kind of Issues can Spirit Air Customer Service Representative Resolve?
Spirit Air customer service can resolve most common passenger issues, such as answering questions about flight schedules and changes, changing and canceling tickets, adding services onto your tickets, helping you to track down lost property or missing baggage or assisting with special flight requests.
What Can't Be Resolved With a Call to Spirit Air Customer Service?
Spirit Air agents will not be able to circumvent the company's policies simply because you misunderstand how its pricing structure and service policies work. In addition, if you lose an item in airport security, or anywhere else in an airport, Spirit Air cannot help you recover these items. You will have to call the TSA regarding the security area losses or the airport itself to find items that you believe you lost near the gate.
What Should You Do If You Have an Unsuccessful Call with Spirit Air?
If you get off the phone with Spirit Air customer service and feel frustrated because your situation was not resolved or your questions were not answered, don't give up. You may still have options:
First, review the notes you took during your call. You may be able to identify areas of miscommunication or misunderstanding that contributed to the failure of your conversation with customer service.
Call back. Explain to the customer service representative that this is your second call and describe the kind of resolution you would like. Keep in mind that customer service representatives have different levels of training and experience, and the next person you speak to may be in a better position to provide a resolution.
Try getting in touch with Spirit Air using a different method. Spirit Air offers text-based and email customer support, as well as ways of connecting via social media platforms.
If working with Spirit Air appears to not be a good approach, contact your travel agent or any third party travel booking service that you used to book your flight. The travel agent or third party travel company may be willing to intervene on your behalf. Another option is to contact the federal aviation administration to file a formal complaint. This is a slow process, but may be successful if you are willing to wait.