NutriSystem Customer Service

Nutrisystem is a weight loss company that sells diet foods, diet plans and professional weight loss support services. As one of the oldest and largest diet programs in the country, it isn't surprising that Nutrisystem gets a lot of requests for customer service each and every day.

Why Do People Call Nutrisystem Customer Support?

People call Nutrisystem customer support for a range of reasons, including:

• Signing up for a Nutrisystem plan
• Changing or canceling a plan
• Ordering Nutrisystem food and products
• Requesting weight loss coaching
• Addressing order and billing issues
• Website troubleshooting

Best Practices for Calling Nutrisystem Customer Service

There are several things you can do when calling Nutrisystem customer service to help ensure that your call is handled quickly and professionally:

• Call the right number. Nutrisystem has different toll-free numbers for different issues. You can find the correct numbers on the Nutrisystem website.
• Call during hours of operation. The company's customer service departments are open at different times and days, so it is important to check the website to determine the hours during which you can call.
• Before calling, have relevant documentation assembled so that you can reference it during the call. Documentation may include invoices, order confirmations, billing statements or previous correspondence between you and Nutrisystem about your issue.
• If you are calling for technical support in using the website, be in front of your computer or device so you can troubleshoot along with the representative.
• Have some way of taking notes during your call. These notes can be helpful if you have to escalate your case.

How do Consumers Feel About Calling Nutrisystem Customer Service?

A review of online and offline sources did not indicate a pattern of consumer complaints about Nutrisystem customer service. This indicates that customers are generally satisfied with the level of service that they have received.

What Kind of Issues can a Nutrisystem Customer Service Representative Resolve?

Nutrisystem customer service representatives can resolve a range of issues, such as: Answering questions about the program and its products, taking orders, assisting with online orders, providing weight-loss support and counseling and handling billing inquiries.

What Can't Be Resolved With a Call to Nutrisystem Customer Service?

Nutrisystem customer service representatives are not medical professionals and cannot provide medical advice. Because of the perishable nature of Nutrisystem food, it may not be possible to receive refunds on some products, unless they were sent in error or were defective in some way. The customer service representatives are not able to suspend or override company policies on these issues.

What Should You Do If You Have an Unsuccessful Call with Nutrisystem?

If you get off the phone with Nutrisystem customer service and feel as though your call wasn't handled appropriately, don't give up. You may still have options for resolving your situation or getting your questions answered:

• First, review the notes that you took during your call. You may be able to identify areas of miscommunication or misunderstanding that resulted in the failure of your first attempt to work with Nutrisystem customer service.
• Next, call Nutrisystem back. Politely explain that this is your second call and that your first conversation did not resolve your issue. Customer service representatives have different levels of training and experience and the next person you speak to may be in a better position to help you.
• If a second call doesn't work, try getting in touch another way. Nutrisystem offers both live chat and email customer service options. These mediums have the advantage of providing you with a transcript of your conversation, which can be useful if you have a protracted dispute with Nutrisystem over your case.