How do I talk to a human at this Massachusetts Bay Transportation Authority (MBTA) number?
A:Direct to human
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 6:30am-8pm, Sat-Sun 8am-4pm EST.The least busy day is Thursday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Massachusetts Bay Transportation Authority (MBTA) Corporate Offices?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Friday.
This is the #2 most popular Massachusetts Bay Transportation Authority (MBTA) phone number out of 2. Click above to go back to the main customer service number and other contact information, including Massachusetts Bay Transportation Authority (MBTA) email addresses, twitter handles, and live chat options.
More Massachusetts Bay Transportation Authority (MBTA) Customer Phone Numbers
Main phone number · Toll-free · Mon-Fri 6:30am-8pm, Sat-Sun 8am-4pm EST · Press 2 or 3. · Service alerts, press 1. To speak to a representative, press 2. To speak to a community rail representative, press 3.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Massachusetts Bay Transportation Authority (MBTA) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to human
Here is how our research team describes the way the Massachusetts Bay Transportation Authority (MBTA) phone system greets you: Service alerts, press 1. To speak to a representative, press 2. To speak to a community rail representative, press 3.
What are the hours and when should I call?
Massachusetts Bay Transportation Authority (MBTA) operates the call center for this 617-222-3200 phone number Mon-Fri 6:30am-8pm, Sat-Sun 8am-4pm EST. The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 221 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Massachusetts Bay Transportation Authority (MBTA) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Massachusetts Bay Transportation Authority (MBTA) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Massachusetts Bay Transportation Authority (MBTA) is Thursday.The most busy day to call Massachusetts Bay Transportation Authority (MBTA) is Friday. Again, this is based on a sample of 221 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Massachusetts Bay Transportation Authority (MBTA) is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Massachusetts Bay Transportation Authority (MBTA) staffs the call center well on Thursday.