A:Must put in your card number or social security number, or choose option 1-4, then follow prompts.
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 9am-5pm PST.The least busy day is Sunday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to GoBank Mastercard Debit Card Customer Service?
A:The average hold time is 16 minutes.The longest hold times are on Tuesday, and the shortest are on Monday.
This is the #2 most popular GoBank phone number out of 4. Click above to go back to the main customer service number and other contact information, including GoBank email addresses, twitter handles, and live chat options.
Toll-free · Mon-Fri 9am-5pm PST · Calling this GoBank number should go right to a real human being · Thank you for calling GoBank Retail. To better assist you, please enter your 16-digit card number or your 9-digit Social Security number. To report your card lost or stolen, press 1. If you bought this card in error and need help, press 2. If you believe you have been the victim of identity theft, press 3. If you were calling to close your account, we'd like to help resolve any issues you may be having. Before you make a final decision, please press 4. If you need additional help, press 5 to speak to a representative.
Toll-free · Mon-Fri 9am-5pm PST · Calling this GoBank number should go right to a real human being · Thank you for calling GoBank Retail. To better assist you, please enter your 16-digit card number or your 9-digit Social Security number. To report your card lost or stolen, press 1. If you bought this card in error and need help, press 2. If you believe you have been the victim of identity theft, press 3. If you were calling to close your account, we'd like to help resolve any issues you may be having. Before you make a final decision, please press 4. If you need additional help, press 5 to speak to a representative.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this GoBank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must put in your card number or social security number, or choose option 1-4, then follow prompts.
Here is how our research team describes the way the GoBank phone system greets you: Thank you for calling GoBank Retail. To better assist you, please enter your 16-digit card number or your 9-digit Social Security number. To report your card lost or stolen, press 1. If you bought this card in error and need help, press 2. If you believe you have been the victim of identity theft, press 3. If you were calling to close your account, we'd like to help resolve any issues you may be having. Before you make a final decision, please press 4. If you need additional help, press 5 to speak to a representative.
Below are some clips we've found from GoBank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling GoBank Retail.
Your estimated wait time is approximately under three minutes."
Excerpt from a call with GoBank
Monday, January 1, 2024 3:07 PM
They may ask your reason for calling (instead of a menu)
"To report your card lost or stolen, press one.
Verifying your credentials should be quick.
I didn't catch that. Let's try again.
Please enter the sixteen digit card number of what you're calling about."
Excerpt from a call with GoBank
Tuesday, April 9, 2024 7:43 PM
They may ask you to enter information with the dial pad
"Thank you for calling GoBank Retail.
To better assist you, please enter your sixteen digit card number or your nine digit Social Security number."
Excerpt from a call with GoBank
Saturday, April 13, 2024 11:53 AM
The first phone menu
"Thank you for calling GoBank Retail.
To better assist you, please enter your sixteen digit card number or your nine digit Social Security number.
If you need additional help, press five to speak to a representative.
To report your card lost or stolen, press one.
If you bought this card in error and need help, press two."
Excerpt from a call with GoBank
Friday, March 22, 2024 3:13 PM
What are the hours and when should I call?
GoBank operates the call center for this 888-288-1843 phone number Mon-Fri 9am-5pm PST. The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 514 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GoBank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GoBank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call GoBank is Sunday.The most busy day to call GoBank is Friday. Again, this is based on a sample of 514 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Monday is 23% less busy than Friday
Tue
Tuesday is 15% less busy than Friday
Wed
Wednesday is 18% less busy than Friday
Thu
Thursday is 31% less busy than Friday
Fri
Friday is the busiest day
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call GoBank is Thursday.
Why call this GoBank number?
Below is a sample of recent calls to GoBank, and their purpose. Are any of these similar to the reason you are trying to call?
Issues activating card: I've tried and tried to activate this card, but the information I'm giving them they're telling me that it don't verify.
Taken from a call on Saturday, April 6, 2024 9:31 PM
Report stolen wallet: I don't have it because someone stole my wallet yesterday.
Taken from a call on Monday, April 1, 2024 4:31 PM
Account funding inquiry: I need to put a thousand dollars in there to open it, right?
Taken from a call on Thursday, March 14, 2024 5:17 PM
End of call: That was all.
Taken from a call on Sunday, March 10, 2024 4:55 PM
Unauthorized transactions dispute: Somebody just took three hundred dollars from my account without my permission.
Taken from a call on Friday, March 1, 2024 5:15 PM
Confusion with GoBank: Why does it keep sending me to Green Dot?
Taken from a call on Friday, February 23, 2024 3:15 PM
Transferring to GoToBank: Can you transfer me to them?
Taken from a call on Friday, February 23, 2024 3:10 PM
Account verification and card replacement: Can you tell me if my account with Walmart is zero before I hang up with you, before you connect me, can you tell me if I have any is my account zero with the Walmart one?
Taken from a call on Friday, February 23, 2024 3:00 PM
No specific purpose: No specific purpose stated.
Taken from a call on Friday, February 23, 2024 1:56 PM
Issue with new card: I was a victim of identity theft and have not received my new card yet, ma'am.
Taken from a call on Friday, February 23, 2024 12:45 PM