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Canon USA Product Support Eligibility

Phone Number & Getting a Rep

Canon USA Product Support Eligibility number

800-385-2155
Toll-free·Calls Product Support Eligibility· See main phone number & contact info
Q:

How do I talk to a human at this Canon USA number?

A:Press 0.
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 10am-10pm EST. The least busy day is Tuesday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Canon USA Product Support Eligibility?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday.

All Canon USA customer service contact information

This is the #3 most popular Canon USA phone number out of 3. Click above to go back to the main customer service number and other contact information, including Canon USA email addresses, twitter handles, and live chat options.

More Canon USA Customer Phone Numbers

Customer Service

800-828-4040
Main phone number · Toll-free · Mon-Fri 9am-9pm EST · Press 0 at the first prompt · How can I help you? (Respond to the question.)

Technical Support

800-652-2666
Toll-free · Mon-Fri 9am-9pm EST · Press 2 · How can I help you? (Respond to the question.)

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Canon USA phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Press 0.

What are the hours and when should I call?

Canon USA operates the call center for this 800-385-2155 phone number Mon-Fri 10am-10pm EST.  The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,288 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Canon USA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Canon USA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Canon USA is Tuesday. The most busy day to call Canon USA is Friday.  Again, this is based on a sample of 1,288 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday. 

The best time to call

In summation, the best day to call Canon USA is Tuesday.  In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Canon USA number, but it is also the day with the shortest hold times.

Calling this Canon USA Customer Number

2011-11-16T00:00:00.000Z

Canon USA is a company that specializes in the manufacture and distribution of photographic and imaging products. As one of the largest companies of its kind, it isn't surprising that Canon USA customer service gets a lot of phone calls.

Why Do People Call Canon USA Customer Support?

People call Canon USA customer support for a range of reasons, including:

  • Product information and purchasing
  • Technical support
  • Help with using a product
  • Requests for repair or replacement
  • Billing issues

Best Practices for Calling Canon USA Customer Service

There are several things that you can do to ensure that your call to Canon USA is handled quickly and professionally:

  • Make sure you are calling the correct number. As a large company that produces many different products, Canon USA has multiple customer service divisions. Visit Canon USA's website and find the number for your product's division.
  • Make sure you are calling during business hours. These hours vary by division.
  • Have your product, as well as any supporting documentation, handy when calling. Documentation may include invoices, order numbers, shipping confirmation or billing statements.
  • Make sure that you have some way of taking notes during your call.

How do Consumers Feel About Calling Canon USA Customer Service?

Consumers are generally satisfied with the service they receive when they contact Canon USA by phone. Canon stands behind its products and its representatives are generally considered to be knowledgeable and professional.

What Kind of Issues can Canon USA Customer Service Representative Resolve?

A Canon USA customer service representative can resolve many issues and answer questions about products, assist with ordering or returning products, providing information about getting a product repaired, troubleshooting products and assisting with billing issues.

What Can't Be Resolved With a Call to Canon USA Customer Service?

Canon USA customer service agents can help you troubleshoot a device and identify whether it is actually defective or whether it is incompatible with other devices. If the first is true, you will have to physically return the device to Canon USA or an authorized repair center.

If there is an incompatibility between your Canon USA product and another device or operating system, the customer service representative may be able to suggest a work-around, but can't resolve the situation entirely. You will either have to replace the product or the incompatible devices or systems.

What Should You Do If You Have an Unsuccessful Call with Canon USA?

If your call to Canon USA does not go the way you wanted it to, don't fret. You may still have options for getting your questions answered or your issue resolved.

First, review the notes that you took during your original call to Canon USA customer service. You may be able to identify an area of misunderstanding that affected the quality of your call. Knowing what happened can be helpful when you contact Canon USA a second time.

Next, try calling Canon USA back. The next agent you speak to may be better able than the first to understand your issue and resolve it. When you call, politely explain that this is your second communication and then describe how your first call didn't meet your expectations.

If your second call doesn't resolve your issue, try getting in touch another way. Canon USA has a presence on most major social media platforms. You could try reaching out to one of its social media specialists and see if you can get a response.

Another option is to join Canon USA's online community forums. Experienced users of Canon USA products frequent these forums and may be able to answer questions or provide ideas for resolving your problem.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Back to Canon USA's main customer service phone number

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