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American Home Shield Purchasing

Phone Number & Getting a Rep

American Home Shield Purchasing number

800-776-4663
Toll-free·Calls Purchasing· See main phone number & contact info
Q:

How do I talk to a human at this American Home Shield number?

A:After recording, say "Representative" (you will be asked twice). Say "Representative" again. Then, when asked if you want to speak to a representative, say "Yes."
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to American Home Shield Purchasing?

A:The average hold time is 27 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday.

All American Home Shield customer service contact information

This is the #2 most popular American Home Shield phone number out of 3. Click above to go back to the main customer service number and other contact information, including American Home Shield email addresses, twitter handles, and live chat options.

More American Home Shield Customer Phone Numbers

Customer Service

888-429-8247
Main phone number · Toll-free · 24 hours, 7 days · Say "Agent" at each prompt · Place a new request, status of the request, service issues, billing or payment issues, press 1. Purchase, renew, or modify home mortgage coverage, press 2. Contractors, contact your contractor relations manager. For all other questions, press 3.

Corporate Offices

901-537-8000
24 hours, 7 days · Press 0 then 0 then 2 then 2 · Front Door Corporate Office - Place a new request, status of a request, service issues, billing or payment issues, press 1. Purchase, renew, or modify home mortgage coverage, press 2. Contractors, contact your contractor relations manager. For all other questions, press 3.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this American Home Shield phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  After recording, say "Representative" (you will be asked twice). Say "Representative" again. Then, when asked if you want to speak to a representative, say "Yes."
Here is how our research team describes the way the American Home Shield phone system greets you:  If something in your home is broken, say "service request." To get the status of a request, say "status update." To cancel a request, say "cancel." For payments and billing, say "billing." Or you can say "what's covered" or say, "repeat those choices."

What are the hours and when should I call?

American Home Shield operates the call center for this 800-776-4663 phone number 24 hours, 7 days.  The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 4,922 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Home Shield phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Home Shield staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call American Home Shield is Wednesday. The most busy day to call American Home Shield is Friday.  Again, this is based on a sample of 4,922 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday. 

The best time to call

In summation, the best day to call American Home Shield is Wednesday.  In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this American Home Shield number, but it is also the day with the shortest hold times.

Calling this American Home Shield Customer Number

2009-10-03T00:00:00.000Z

American Home Shield is a household warranty company that provides warranty services to household appliances and systems. With well over one million customers in the United States, it isn't surprising that American Home Shield gets a lot of customer service calls every day.

Why Do People Call American Home Shield Customer Support?

People call American Home Shield customer support for a range of reasons, including:

  • Questions about their warranty coverage
  • Requests for service calls and repairs
  • Questions about purchasing a plan
  • Billing questions
  • Comments or complaints about service

Best Practices for Calling American Home Shield Customer Service

There are several things that you can do to help ensure that your call to American Home Shield customer service will achieve a quick and professional resolution:

  • Before calling, make sure you have relevant documentation handy. This may include a copy of your service contract, your warranty, billing statements or information about the appliances or systems that need to be serviced.
  • If you are scheduling a service appointment, have your calendar nearby so you can double-check dates and times.
  • Make sure that you have pen and paper available so that you can take notes during your call.

How do Consumers Feel About Calling American Home Shield Customer Service?

American Home Shield Customer Service has, at times, had a poor reputation for customer service. While this reputation has improved over the years, some callers feel that they have not been provided with quality customer care.

What Kind of Issues can American Home Shield Customer Service Representative Resolve?

A phone-based American Home Shield customer service representative can answer questions about service plans, help you select a plan, and can schedule service calls. If you have issues with the service you received, you can also speak to American Home Shield customer service about your concerns.

What Can't Be Resolved With a Call to American Home Shield Customer Service?

If there are limitations to your service contract, a customer service representative from American Home Shield will not be able to override those limitations. You may have to take your concerns to management.

Another thing to consider is the possibility that it may not be possible to repair an appliance or system in your home. You may have to work with a customer service representative or technician to select an acceptable substitute that is not the same make or model than you had before.

What Should You Do If You Have an Unsuccessful Call with American Home Shield?

If you get off the phone with American Home Shield customer service and feel as though your concerns were not addressed, don't give up. You may still have options for getting your issues resolved and questions answered.

First, take some time to review the notes that you took during your call. If you didn't take notes, jot down what you remember from your conversation. You might be able to identify an area of miscommunication or misunderstanding. This information can be useful when you get back in touch with American home shield customer service.

Next, call back. The next person you speak to might be in a better position to understand your concerns and help resolve your issue.

If a second phone call doesn't work, get in touch with American home shield customer service in a different way. You may be able to contact the company through their online membership portal, assuming that you are already a client, or you reach out over social media. The company sometimes also has live chat available through its website.

The advantage of getting in touch with the company through email or live chat is that you will have a transcript of your conversation with the customer service representative. This can be useful if you have to escalate your case to management or a third-party advocate

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
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